Job Openings German-speaking BOT Quality Analyst

About the job German-speaking BOT Quality Analyst

ERF ID: 32702
Languages: GermanC1 | English C1
Location: Athens
Work Model: On-site

Interview Deadline: 26-04-2026|Training Date: 04-05-2026

Operating hours: 08:00 – 20:00

  • Schedule: Monday–Friday & Weekends (rotational shifts)

Training

  • Paid training duration: 15 days

Compensation & Rewards

  • Base monthly salary: €1,300 gross

  • Food allowance: Up to €80/month (based on on-site attendance)

  • Productivity bonus: Up to €160/month (performance-based)

Relocation Support (two options):

  • All expenses covered – flight, hotel stay, and real estate agency fee

  • €250 relocation allowance + real estate agency fee (for those relocating independently)

Make an Impact Where AI Meets Customer Experience

We're hiring detail-driven, quality-focused professionals to join a high-impact project at the intersection of AI, instant messaging, and voice-over-IP services. If you have a strong quality mindset, excellent written German, and a passion for improving automated customer interactions, this role is designed for you.

As a BOT Quality Analyst, you'll ensure that customer–bot interactions are accurate, compliant, and genuinely helpful—directly influencing how millions of users experience cutting-edge technology.


Your Role: BOT Quality & Improvement Analyst

You will evaluate and improve customer–bot interactions across chat-based channels, ensuring the automated system delivers the highest quality responses.

Key Responsibilities

  • Review and assess bot-generated responses across all supported workflows

  • Evaluate intent recognition and response accuracy, relevance, and compliance

  • Identify:

    • Incorrect or misleading answers

    • Irrelevant responses or hallucinations

    • Missed resolution opportunities

    • Unnecessary or incorrect escalations

  • Document knowledge gaps, content inaccuracies, and missing workflows

  • Recommend improvements to intents, training data, and dialogue flows

  • Flag policy violations, bias, unsafe content, or guideline misalignment

  • Support continuous quality improvement for BOT interactions

Top Contact Drivers / Scenarios

  • Errors in BOT responses

  • Grammar or syntax mistakes

  • Issue misidentification

  • Failure to provide a response

What We're Looking For

Experience

  • Preferred background in Quality Assurance or Quality Monitoring

  • Solid understanding of quality fundamentals in customer interactions

  • Strong ability to identify insights and improvement opportunities

Core Skills & Competencies

  • Advanced written communication skills (German)

  • High stress tolerance in a fast-paced, performance-driven environment

  • Strong decision-making skills

  • Advanced PC literacy

  • Typing speed 25 WPM with 85% accuracy

Why Join Us?

  • Comprehensive healthcare benefits

  • Discounts on a wide range of products and services

  • Professional growth & internal career opportunities within a global, innovative organization

  • Free online Greek language courses to support your integration

  • Modern, state-of-the-art offices with relaxing break areas

  • Certified Great Place to Work, committed to diversity and inclusion

  • Company events, community involvement, and social responsibility initiatives

Your Hiring Path

Application Review Online Test HR Interview Client Interview



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