Player Support Specialist with German and English

Start Date: November 30, 2026

Languages Required: Fluent German + Good English

Job Summary

Join our vibrant German-speaking gaming community in Sofia supporting world-class title. Working primarily through email (alongside digital channels), you will assist players with technical, account, billing, and gameplay inquiries while shaping an exceptional player experience.

What You'll Do

• Player Support: Assist players via email, phone, and chat in German and English, delivering empathetic, player-first solutions.

• Issue Resolution: Handle technical problems, billing queries, account management, and gameplay questions efficiently, escalating cases when necessary.

• Community Management: Moderate community platforms, maintain a positive environment, and report trends or issues to appropriate teams.

• Process Improvement: Contribute insights and ideas to continuously improve support processes and the internal knowledge base.

What We're Looking For

• Language Skills: Fluent German and a good command of English.

• Gaming Background: Hands-on gaming experience—you actively play games and understand player culture and community expectations.

• Technical & Office Skills: Proficiency with Microsoft Outlook, Excel, and standard internet/ticketing tools.

• Core Competencies: Strong communication skills, deep empathy, active problem-solving abilities, and openness to ongoing feedback.

• Schedule & Work Rights: Flexibility to work rotating 24/7 shifts (Monday to Sunday) and valid EU/EEA citizenship or authorization to work in Bulgaria.

What We Offer

• Competitive Compensation & Welcome Bonus: Attractive monthly base salary supplemented by a €1,500 gross welcome bonus (paid in two installments: €750 after 3 months and €750 after 6 months of employment, provided no resignation notice has been submitted).

• Comprehensive Relocation Support:

  • International Candidates: Flight tickets to Sofia covered, relocation bonus (€1,200 gross in 2 installments), 21 days of company-provided accommodation upon arrival, and housing search assistance.

  • Internal Relocation (within Bulgaria): Travel to Sofia covered, relocation bonus (€750 gross in 2 installments), 21 days of company-provided accommodation, and long-term housing assistance.

• Modern Work Environment: Panoramic 360° gym, gaming and chill-out zones, and an incredible, friendly team culture.

• Benefits & Growth: Private health insurance, 50+ company perks and services, employee referral bonuses, and excellent career development pathways.

How to Apply

Submit your CV through this portal or email aida.ljajic@cbtalents.org with the subject line: German Player Support – Sofia