About the Role

Join a growing customer service team supporting the energy sector in Portugal. As a French-Speaking Customer Service Advisor, you will assist customers through multiple channels, provide solutions to their enquiries, and contribute to delivering a high-quality customer experience in a dynamic and fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Manage customer requests through back-office channels.
• Provide guidance and support throughout the customer journey.
• Identify customer needs and propose appropriate solutions.
• Handle objections and complaints professionally.
• Perform customer service and sales-related activities.
• Ensure a high standard of customer satisfaction.
• Work with multiple systems, applications, and digital tools.

Requirements

• French proficiency (C1/C2 mandatory).
• Good computer and digital skills.
• Excellent communication and interpersonal skills.
• Customer-oriented and results-driven mindset.
• Proactive approach and problem-solving abilities.
• Previous experience in Customer Service, Customer Support, Call Centre, Sales, Customer Care, or Advisory roles is an advantage.
• Availability to work rotating schedules.
• Full-time availability (40 hours per week).
• Candidates must already be residing in Portugal.
• EU work authorization required.

What We Offer

• Employment contract from the first day of training.
• Paid initial training.
• Attractive salary package based on experience.
• Attendance bonus.
• Guaranteed productivity bonus during the first 6 months.
• Meal allowance.
• Company benefits and exclusive partnerships.
• Career growth and development opportunities.
• Modern and well-equipped office environment.
• Dynamic and supportive international team.
• Possibility of remote work after 3–4 months based on performance.

Schedule

• Monday to Saturday
• Rotational shifts between 07:00 and 19:00
• Full-time (40 hours per week)

Apply

To apply, send your CV to aida.ljajic@cbtalents.org

Subject: French-Speaking Customer Service Advisor | Guimarães | On-site