French-Speaking Account Manager – E-Commerce

French-Speaking Account Manager – E-Commerce, Sports & IT

Build your career in customer experience | Porto, Portugal

Location: Porto, near Trindade Metro Station
Salary: €953–€1,120 gross/month, depending on experience

Language: French C1/C2
Work model: On-site

Start date: 2 and 9 November 2026

Schedule: 40 hours/week, with variable and rotating shifts

Contract: Employment contract from day one

Training: Paid training

Relocation support: Not available — candidates must already live in or around Porto

Your next career move starts here

Do you enjoy helping people, solving problems, and turning customer interactions into positive experiences? Are you comfortable with technology and looking for a role where your communication skills can make a real difference?

Join an established European customer experience specialist with over 37 years of industry experience. You'll become part of a growing project in the insurance brokerage sector, working in a dynamic, supportive environment where customer service, teamwork, and professional development go hand in hand.

Whether you already have experience in customer relations or are ready to build on your communication and IT skills, this opportunity can help you develop valuable expertise and explore future career opportunities.

What's in it for you?

• A contract from day one: Start your journey with an employment contract from the beginning.

• Paid training: Get the preparation you need to understand the project, tools, and processes.

• Competitive compensation: Earn between €953 and €1,120 gross per month, depending on your experience.

• Career development: Grow your skills within an established company with opportunities for professional advancement.

• Attendance rewards: Your reliability and commitment are valued.

• A convenient Porto location: Work on-site near Trindade Metro Station, with public transport connections nearby.

• A modern workplace: Enjoy a functional working environment and a friendly, collaborative team.

• Exclusive perks and discounts: Benefit from partnerships with major brands and institutions across sectors such as banking, healthcare, sports, and fashion.

What will you do?

As a French-Speaking Account Manager, you'll help customers navigate their requests and ensure they receive clear, professional, and helpful support.

Your responsibilities will include:

• Customer communication: Make and receive calls to assist customers with their questions and requests.

• Back-office support: Handle customer inquiries and follow up on requests through internal systems and administrative processes.

• Problem-solving: Understand customer needs, investigate issues, and provide appropriate solutions.

• Complaint and objection handling: Respond professionally to concerns, manage objections, and work toward positive outcomes.

• Sales-related activities: Depending on the project requirements, identify relevant opportunities and support sales objectives.

• Digital tools: Use computer applications and internal systems to manage customer interactions accurately and efficiently.

• Team collaboration: Work with colleagues to maintain service quality and deliver a consistent customer experience.

What will help you succeed?

We're looking for someone who communicates confidently, enjoys working with people, and feels comfortable using technology.

Essential requirements:

• French proficiency at C1/C2 level, both spoken and written.

• Good theoretical and practical IT knowledge — this is a mandatory requirement.

• Strong communication and interpersonal skills.

• A proactive attitude and the confidence to suggest improvements or solutions.

• The ability to handle customer concerns and objections calmly and professionally.

• Flexibility to work rotating shifts and variable hours within a 40-hour working week.

• Current residence in or around Porto, Portugal, as relocation assistance is not available.

An advantage, but not a must-have:

• Previous experience in customer service, customer relations, technical support, or a similar role.

If you have the right language and IT skills, a positive attitude, and a willingness to learn, your previous job title matters less than your potential to succeed.

Your working conditions at a glance

Detail

Information

Position

French-Speaking Account Manager

Project

Insurance brokerage

Location

Porto, near Trindade Metro Station

Work arrangement

On-site

Monthly gross salary

€953–€1,120, depending on experience

Working hours

40 hours per week, 8 hours per day

Schedule

Variable and rotating shifts

Training

Paid

Employment contract

From day one

Relocation

Not provided

Expected start date

2 November 2026

Why consider join?

We combine decades of customer experience expertise with a focus on innovation, collaboration, and diversity. Its values — Commitment, Cohesion, Compromise, and Diversity — shape the way teams work together and serve customers.

This role is an opportunity to strengthen your communication, problem-solving, and digital skills while gaining experience in a professional customer-focused environment. With paid training, attendance rewards, employee perks, and potential career progression, it offers a practical starting point for your next professional chapter.