About the job Remote Customer Service Role (German Speaker)
Join a Global Automotive Leader Customer Service Role (German Speaker)
Location: Remote (from Continental Portugal)
Office Base: Braga
Start Date: 3 July 2025
Contract Type: Full-Time, Permanent
About the Role
Are you fluent in German and passionate about delivering exceptional customer experiences? Are you ready to contribute to innovative solutions in the automotive sector? Start your career with us in Braga and enjoy a supportive work environment with excellent benefits and career growth opportunities.
What You'll Be Doing
Provide top-tier customer service to users of digital automotive services.
Resolve inquiries and troubleshoot issues via multiple channels (phone, email, chat).
Ensure customer satisfaction by offering tailored solutions and empathetic communication.
Accurately log customer interactions and follow up to ensure problem resolution.
Collaborate with cross-functional teams to enhance customer experience.
What Were Looking For
Languages: German fluency (native-level preferred) and proficiency in English is an asset.
- Skills & Competencies:
Strong communication skills and a customer-centric mindset.
Ability to adapt to different shifts and work in a remote setting.
Excellent problem-solving skills with a detail-oriented approach.
Experience: Prior experience in customer service, contact centers, or related fields is a plus, but not required
Schedule
- Rotating Shifts: Monday to Sunday 24/7 operation
2 rotating days off per week
Full remote working model (after initial training)
Flexibility is key this role requires availability across different shifts, including nights and weekends
Compensation & Benefits
- Base Salary: 1,030 EUR/month (x14 months/year)
Complexity Bonus: 80 EUR/month (x11 months/year)
Position Bonus: 20 EUR/month
Meal Allowance: 7.23 EUR/day (net)
Private Health Insurance: Provided from day one (100% free after 6 months)
Full remote setup + career development opportunities with a global industry leader
Who You Are
- Passionate about delivering exceptional customer service
Comfortable with working on a rotational shift schedule
- Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)
- Tech-savvy and quick to learn new tools and platforms
Thrive in a remote, multicultural environment
Hiring Process
- Application Review
Language Assessment (German and English)
Client Interviews (in German)
Why Apply?
- Be part of a prestigious international project
- Enjoy the stability and benefits of a long-term contract
Work from home with a supportive, friendly team
Grow your career in customer service with real development pathways
Ready to accelerate your career? Apply now and become part of something exceptional.