Italian-Speaking CSR (remote)

Join Our Team as an Italian-Speaking Customer Service Representative!

Work with a Leading Home Appliances Brand in Lisbon

Are you passionate about delivering exceptional customer experiences? Do you speak Italian fluently and have a good command of English? This is your chance to join a global home appliances brand and kickstart your career in the vibrant city of Lisbon!

Job Overview

Role: Customer Service Representative

Project: Home Appliances

Languages: Italian (C2/native) and English (B2)

Location: On-site in Lisbon, Portugal

Type of Contract: Fixed-Term (6 months)

Key Details

Training Start Date:6/Nov/25

Schedule:

Monday to Saturday, rotational shifts between 07:00 and 17:00.

Sunday and one rotational day off per week.

Your Responsibilities

• Provide exceptional customer support for a leading home appliances brand.
• Assist customers with inquiries, troubleshooting, and service requests.
• Ensure timely and accurate responses via phone, email, and chat.
• Maintain a high level of professionalism and customer satisfaction.
• Log customer interactions and collaborate with internal teams to resolve issues.

What Were Looking For

Languages: Proficient in Italian (C2/native) and English (B2).

Skills:

• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to work in rotational shifts and adapt to a dynamic work environment.
• Experience: Previous experience in customer service is a plus, but not required.

Compensation & Benefits

• Base Salary: 1,000 EUR gross/month (14 months).
• Performance Bonus: 100 EUR gross/month (12 months).
• Meal Allowance: 7.23 EUR /day (1,908.72  EUR per annum).
• Transport Allowance: 20 EUR /month (240 EUR per annum).
• Comprehensive training and ongoing support.

Why Join Us?

Global Brand: Be part of a renowned home appliances company with a strong reputation.

Career Development: Gain valuable experience in a growing industry.

Work in Lisbon: Immerse yourself in one of Europe's most dynamic and beautiful cities.

Team Environment: Join a supportive and multicultural team that values collaboration and growth.

Hiring Process

• Application Review: Share your CV and let us know why you're a great fit!
• Language Assessment: Showcase your French and English proficiency.
• Interviews: Participate in one or two interviews with our client to discuss your fit for the role.