About the Role

Join a global customer support team and help deliver exceptional service to users of a leading digital entertainment platform. In this role, you will assist customers with account-related inquiries, subscription support, billing questions, and technical troubleshooting while ensuring a seamless customer experience.

This opportunity is ideal for customer-focused professionals who enjoy helping people, solving problems, and working in an international environment.

Key Responsibilities

• Deliver outstanding customer support via phone, email, and chat.
• Assist customers with account management, subscription, and billing-related inquiries.
• Troubleshoot technical issues and guide users through platform features and services.
• Provide accurate and timely information to customers.
• Identify customer needs and deliver effective solutions.
• Maintain high levels of customer satisfaction and quality performance.
• Handle customer interactions with professionalism, empathy, and attention to detail.
• Work within a rotating schedule, including weekends and public holidays.

Requirements

Key Requirements

• Fluent Spanish (Castilian).
• Fluent Basque (Euskara) - mandatory.
• English B2 level or higher.
• Previous customer service experience is an advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Comfortable using digital tools and online platforms.
• Customer-focused mindset with strong attention to detail.
• Ability to thrive in a fast-paced environment.
• EU work authorization required.

What We Offer

• 100% remote work within mainland Portugal.
• Full training and onboarding program.
• International and multicultural work environment.
• Private health insurance from day one of employment.
• Meal allowance.
• Holiday and Christmas allowances.
• Optional accommodation support for eligible candidates.
• Career development and growth opportunities.
• Long-term employment prospects within a global organization.

Schedule

• 40 hours per week
• Rotating shifts
• Monday to Sunday
• 24/7 operation

Apply

Send your CV to:

aida.ljajic@cbtalents.org

Subject: Customer Support Expert | Spanish (Basque) + English | Remote Portugal