About the Role

Join a global customer support team helping users navigate premium subscription services and innovative AI-powered tools. In this role, you'll support customers across a leading social media and technology ecosystem, delivering exceptional service while assisting with account management, subscription inquiries, technical troubleshooting, and product education.

This is an excellent opportunity for customer-focused professionals who enjoy problem-solving, technology, and helping users get the most from digital products.

Key Responsibilities

• Provide support to premium subscribers via various communication channels.
• Assist customers with account management, subscription changes, billing inquiries, and service-related questions.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

Requirements

Key Requirements

• Fluent English (C1 level).
• Previous customer service experience.
• Strong problem-solving and analytical skills.
• Experience with account management and customer support processes.
• Comfortable assisting customers with technical issues and digital products.
• Interest in technology, AI tools, and online platforms.
• Strong communication and customer engagement skills.
• Ability to work in a fast-paced environment while maintaining high service quality.
• EU work authorization required.

What We Offer

• Full training and onboarding program.
• International and multicultural work environment.
• Private health and dental insurance after contract signature (subject to eligibility requirements).
• Meal allowance card.
• Holiday and Christmas allowances paid monthly.
• Competitive fixed salary package plus performance-based bonus.
• Long-term growth and career development opportunities.
• Modern office environment in Lisbon.

Schedule

• 40 hours per week
• Rotating shifts
• Monday to Sunday
• Operating hours between 07:00 and 22:00

Apply

To apply, send your CV to:

aida.ljajic@cbtalents.org

Subject: Meta One Customer Support Specialist | English | Lisbon, Portugal