Logistics Customer Success Specialist (remote, Italian)

Join one of the world's most trusted logistics and courier brands.

Location: Piraeus (Work from Home available across Greece)
Monthly Salary: 1,100 EUR + up to 100 EUR Transportation Bonus
Salary increase to 1,150 EUR after 36 months
Schedule: Monday to Friday, 08:0021:00 (rotational)
Start Date: 21 November 2025
Application Deadline: 12 November 2025

About the Project

Step into the world of global logistics excellence. You'll represent a leading international courier company operating in 220+ countries and territories, delivering fast, reliable, and innovative shipping solutions. Whether it's express deliveries, real-time tracking, or helping businesses move goods efficiently, you'll be at the heart of it all,  connecting people and possibilities.

What You'll Do

As a Customer Experience Expert, your day revolves around providing top-tier service through calls, emails, and back-office support. Every interaction matters,  you'll be the voice and problem-solver for thousands of customers across Europe.

Daily Responsibilities

• Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex).
• Support billing, invoice, and claims requests with empathy and precision.
• Guide customers through account setup and onboarding steps.
• Assist with technical issues related to company systems.
• Address service feature questions, complaints, and pricing inquiries.
• Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs.

You'll work with a supportive Supervisor for escalations and procedural questions because teamwork and learning never stop here.

What Makes This Role Stand Out

️ Fully Paid Training, 14 working days to set you up for success.
️ 1-week nesting period post-training to build confidence before live calls.
️ Performance-based growth upskilling opportunities to handle advanced cases.
️ Certification is required before going live,  ensuring top-notch service quality.
️ Monthly coaching and scorecard tracking, your performance and progress truly matter.
️ Part-time options available for work-life flexibility.

What Were Looking For

• Italian (C1) and English (B2) fluency.
• Strong communication skills with a customer-first mindset.
• Ability to multitask, stay organized, and adapt to fast-paced environments.
• Comfort with technology and digital systems.
• A positive attitude and commitment to continuous improvement.

Benefits & Perks

We make your relocation and work-life experience seamless:

️ Relocation Packages (Choose your plan)

1️ All expenses covered: flight, hotel stay, and real estate agency fee.
2️ 250 EUR relocation allowance + agency fee (perfect if you already have housing).

Plus:

• Comprehensive health insurance and employee discounts.
• Professional growth within a world-leading, innovative company.
• Free online Greek language courses to enhance your cultural experience.
• Modern, inclusive workspace with break areas and relaxation zones.
• Community events & social initiatives be part of something meaningful.
• Proudly certified as a Great Place to Work for diversity, inclusion, and employee engagement.

Hiring Process

1️ Submit your application.
2️ Take a short language proficiency test (Italian & English).
3️ Complete interview rounds with the hiring team.

Ready to Move Forward?

Join a company that's not just delivering parcels but delivering careers, connections, and possibilities.
Apply today and start your next professional journey with a global logistics leader.