About the job German-Speaking Airline Contact Centre Agent
German-Speaking Airline Contact Centre Agent
Location: Malta (Relocation Support Available)
Start Date: 15 February 2026
Contract Type: Permanent (Indefinite)
Working Hours: Monday to Friday, 9:00 – 18:30 (8h daily shift)
About the Role
Are you fluent in German and passionate about delivering exceptional customer service? Join a dynamic airline contact centre team, where your role will be to assist customers via phone, email, chat, and social media, providing top-notch support for a wide range of airline services. This is a full-time role (40 hours/week) offering stability, professional growth, and a clear career path for those eager to learn and excel.
You will receive comprehensive training, gain valuable experience in the airline industry, and have the opportunity to develop in multiple areas of the business.
Key Responsibilities
Assist customers with all queries related to airline services via phone, chat, email, and social media.
Provide professional, courteous, and efficient service at all times.
Maintain accurate records of customer interactions and transactions.
Work collaboratively with your team to achieve performance targets.
Continuously improve knowledge of airline products, services, and internal systems.
Requirements
Fluency in German (C1) and English (C1) – both spoken and written.
Previous customer service experience is highly valued.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Technical proficiency in Microsoft Office programs, including Word and Excel.
Typing speed: minimum 25 WPM.
Team player with the ability to build and maintain strong relationships.
Salary & Benefits
Salary Progression:
1st month (Training & Practice): €5.60/hour
2nd month: €8.10/hour
After probation: €8.50/hour
After 12 months: €8.75/hour (performance-based)
After 18 months: €9.20/hour (performance-based)
Additional Benefits:
German Language Allowance: €250/month (post-training)
Performance Bonus: Up to €2,000/year (pro-rated monthly, eligible after 6 months)
Relocation Support: €2,000 (eligible after 1 month of employment)
Full Training provided
Health Insurance (after 6 months)
Career progression opportunities and internal mobility
Gym packages and mobile schemes
In-house canteen with healthy and affordable meals
Free on-site parking
Staff discounts in over 50 local businesses
Monthly team events and activities
Selection Process
Initial screening call (after 5 PM WET)
Second interview
Offer decision
Documents Required: European passport or a valid work permit for Malta.
Why Join Us?
This is not just a job – its a career in the airline industry with a company that values growth, training, and employee well-being. If youre motivated, fluent in German, and ready to provide exceptional service, this role offers a unique opportunity to grow professionally while enjoying a competitive salary, benefits, and relocation support.