About the job Client Relations Manager
Position Title: Council Relations Manager
Engagement Type: Hybrid (Clark, Pampanga)
Work Schedule: Monday - Friday; 9AM - 6PM PHT
Holidays to Follow: Philippines (PH)
The Council Relations Manager is responsible for delivering a high-impact, seamless, and engaging experience for members across assigned Asia Councils. This role plays a critical part in strengthening member relationships, driving engagement and retention, and ensuring the successful execution of council programs and meetings.
This is a highly dynamic, client-facing role that requires a strong balance of relationship management, operational excellence, and strategic thinking. The Council Relations Manager acts as a key connector between members, internal stakeholders, and program delivery teams to ensure maximum value is realized from each council interaction.
Qualifications:
- Education: Bachelor's degree required
- Minimum 2–3 years of experience in a client-facing role.
- Experience in hospitality, events, or stakeholder management is highly advantageous.
- Experience working in fast-paced, KPI-driven environments preferred.
- Proficiency in MS Office tools.
Experience using CRM systems (e.g., Sugar, Salesforce, HubSpot, or similar). - Strong written and verbal English communication skills.
- Strong interpersonal and relationship management. skills.
- Highly organized with exceptional attention to detail.
- Ability to manage multiple priorities effectively.
- Analytical mindset with ability to interpret feedback and data.
- Adaptable and agile in a fast-changing environment.
- Calm and composed under pressure with strong problem-solving ability.
- Team-oriented with a proactive and service-driven mindset.
Responsibilities:
You are a proactive relationship builder who ensures members are actively engaged and receiving value from their council participation. You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. You collaborate cross-functionally to deliver exceptional experiences while continuously improving processes and outcomes based on feedback and insights.
A. Member Engagement & Experience
- Drive active participation and engagement across assigned council members.
- Partner with internal stakeholders to align content and resources with member business needs.
- Develop and deliver high-quality communications including agendas, summaries, and highlights.
- Analyze member feedback and implement improvements to enhance overall experience.
B. Member Retention & CRM Management
- Monitor and track member engagement, attendance, and retention metrics.
- Identify at-risk members and support retention or replacement strategies.
- Maintain accurate and up-to-date records in CRM systems.
- Generate reports and insights to support decision-making and performance tracking.
C. Meeting & Event Operations
- Plan and execute council meetings across in-person, virtual, and hybrid formats.
- Coordinate logistics including venues, vendors, travel, accommodation, and technical requirements.
- Ensure all meeting materials meet quality standards and are delivered on time.
- Manage budgets, track costs, and ensure delivery within financial targets.
D. Cross-functional Collaboration
- Work closely with program leaders and internal teams to deliver seamless member experiences.
- Communicate and resolve issues proactively and professionally.
- Support departmental goals including engagement, revenue, and operational excellence.
E. Continuous Improvement & Support
- Identify opportunities to enhance processes and member experience
- Support leadership and team initiatives as required
- Contribute to achieving overall team performance targets
If this sounds like you, then what are you waiting for? Come join us!
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
- Genuinely caring Leadership Team
- Competitive salary package
- Company-provided full set-up for desktop/laptop with a back-up internet
- Free pre-employment Medical Assessment (T&C apply)
- HMO on the first day of hire
- 15 Vacation Leaves and 5 Sick Leaves
- Annual Performance Reviews
- Unlimited Employee Referral Incentives\
- Employee Loan Facilities
- Social Clubs and Interest Workshops
- Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
- Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering Inc.:
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www.boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
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