Technical Alignment Manager

About the Role

BoomTech is seeking a Technical Alignment Manager (TAM) to serve as the evangelist of standards and best practices for our clients. This is not just another Tier 2 support role. As a TAM, you will spend four days a week onsite with clients from Palm Beach to Miami and one day collaborating with the team in our Boca Raton office.

Your mission: audit, align, and optimize client environments against industry best practices. You'll ensure our clients' IT systems are secure, scalable, and proactive, not reactive. This is a role for a technical professional who thrives on building relationships, loves digging into best practices, and doesn't mind windshield time between clients.

Key Responsibilities

• Client Alignment & Standards
• Conduct recurring technical assessments of client environments using BoomTech's alignment framework.
• Identify gaps in best practices and create clear remediation roadmaps.
• Evangelize standards and explain alignment benefits in terms that clients can understand.
• Technical Troubleshooting & Guidance
• Resolve Level 2 issues onsite, remotely, and via phone.
• Collaborate with clients to optimize their Microsoft network and security stack.
• Work closely with our Service Desk, Projects, and vCIO teams to ensure holistic IT success.
• Documentation & Process Discipline
• Maintain impeccable documentation of all assessments and remediation efforts in our systems.
• Drive reduction of reactive service hours by proactively identifying and resolving risks.
• Follow BoomTech SOPs and contribute to continual process improvement.

Requirements

• Experience: 5+ years in IT (MSP experience strongly preferred).
• Technical Expertise:
• Microsoft 365, Azure AD, Windows 10/11, Server 2019/2022.
• Strong networking fundamentals (routers, switches, firewalls).
• Confident with ticketing/documentation systems.
• Professional Traits:
• An exceptional communicator can simplify technical issues for non-technical users.
• Skilled relationship builder with a client-first mindset.
• Proactive, detail-oriented, and self-managed.
• Strong business awareness understands how technology impacts operations.
  
• Logistics: Valid driver's license, reliable car, and willingness to drive extensively across South Florida.

Why Join BoomTech?
We are not a break/fix shop. We are a world-class MSP that helps businesses thrive by aligning technology to standards. Here, you'll grow as both a technologist and a client-facing professional. We offer a collaborative team environment, continual training, and the opportunity to be the standards champion our clients depend on.