Front Office - Team Leader

About Our Client :

Our client is a world-renowned 5-star luxury hotel, known for delivering impeccable service, refined elegance, and an exceptional guest experience. Located in the heart of Dubai.

With a reputation for excellence, this 5-star hotel sets the benchmark for hospitality in the region, consistently earning top reviews and awards for its commitment to luxury, professionalism, and service excellence.

About the Role:

The Front Office Team Leader is responsible for overseeing the day-to-day operations of the front office team to ensure excellent customer service and smooth administrative processes. This role involves supervising front desk staff, coordinating tasks, handling guest/client inquiries, and ensuring operational efficiency in accordance with company standards.

Responsibilities: 

• Supervise and support front office staff in delivering high-quality customer service.
• Manage daily front desk operations, including check-ins, check-outs, reservations, and phone handling (for hospitality or service industries).
• Train, mentor, and schedule team members to optimize coverage and performance.
• Monitor front office workflows and ensure adherence to company policies and procedures.
• Handle complex customer/guest issues and complaints promptly and professionally.

Skills:

• Russian/German/French/Italian/Spanish Speakers.
• Team Management and Project Management skills
• Sales skills
• Previous experience in a leadership role
• Strong organizational and time management skills
• Excellent interpersonal and problem-solving abilities