Job Openings Account Manager

About the job Account Manager

Job Summary:

The Account Manager at Boxy will be the primary point of contact for our most significant clients, ensuring their operational efficiency and satisfaction through tailored logistics solutions. This role requires a strategic thinker with a proven track record in client relationship management, problem-solving, and driving growth within key accounts. You'll be the champion for our top-tier merchants, making sure Boxy delivers on its promise of cost-effective, reliable, and user-friendly logistics.

Who You Are:

You're a strategic partner, not just a salesperson. You thrive on understanding complex business needs and translating them into tangible solutions. You're the kind of person who can navigate a challenging conversation with grace and emerge with a stronger relationship. You're ready to roll up your sleeves and become an indispensable part of Boxy's journey to revolutionize logistics in the MENA region.

Key Responsibilities:

  • Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at our large merchant accounts, fostering trust and understanding their evolving needs.

  • Strategic Account Growth: Identify opportunities to expand Boxy's services within existing large accounts, understanding their business objectives and aligning our solutions to drive their growth and profitability.

  • Problem Resolution: Act as the escalation point for any complex issues or challenges faced by large merchants, ensuring swift and effective resolution in collaboration with internal teams (Tech, Ops, Finance).

  • Performance Monitoring: Proactively monitor the performance of large merchant accounts, analyze data to identify trends, and provide insights to both the merchant and internal Boxy teams for continuous improvement.

  • Contract Management: Oversee contract renewals, negotiations, and ensure adherence to service level agreements (SLAs) for large accounts.

  • Feedback Loop: Gather detailed feedback from large merchants regarding our platform and services, relaying this information to the product and operations teams to drive continuous improvement and feature development.

  • Market Intelligence: Stay informed about market trends, competitor activities, and the specific needs of large e-commerce businesses to anticipate challenges and opportunities.

  • Reporting: Provide regular, comprehensive reports on the status, performance, and strategic initiatives for each assigned large merchant account.

Qualifications

  • 0–1 year of experience in a client-facing, coordination, operations, customer support, or sales support role (fresh graduates are welcome to apply)
  • Experience in logistics, e-commerce, or SaaS is preferred but not required
  • CRM knowledge is a plus but not required
  • Strong Excel skills for tracking, reporting, and basic analysis is required 

  • Strong communication skills in Arabic and English (written and spoken)

  • Good task management and organizational skills with the ability to handle multiple priorities

  • Patient, detail-oriented, and professional in communication and conduct

  • Professional appearance and strong interpersonal skills

  • Ability to work independently and collaborate with cross-functional teams

  • Basic problem-solving skills and willingness to learn

Working Arrangements

  • Office days: Sunday–Thursday, onsite at the Hay Al-Jamea office

  • Work from home: Saturday

  • Working hours: 10:00 AM–6:00 PM


Or refer someone