Job Summary

Brackenberry is seeking a proactive and compassionate Housing Solutions Service Assessment and Prevention Officer to support individuals and households at risk of homelessness. You will play a key role in assessing housing needs, developing personalised plans, and working with internal and external partners to secure sustainable housing solutions.

Key Responsibilities

Homelessness Prevention & Assessment

• Conduct detailed homelessness assessments in line with the Housing Act 1996 and Homelessness Reduction Act 2017.
• Develop tailored housing plans to prevent or relieve homelessness.
• Investigate homelessness status, applying statutory tests for eligibility and priority need.
• Regularly review and monitor housing plan progress, issuing relevant notices when necessary.

Legal Compliance & Case Management

• Make statutory decisions on homelessness applications, ensuring compliance with legislation and case law.
• Draft clear, well-structured decision letters aligned with legal requirements.
• Maintain and manage a diverse caseload, ensuring timely decisions and interventions.
• Collaborate with landlords, registered providers, and external agencies to prevent homelessness.

Safeguarding & Support

• Identify and refer individuals requiring additional support services, including those covered under the Care Act 2014 and Children Act 1989.
• Take appropriate safeguarding actions for vulnerable individuals and families.

Operational & Administrative Duties

• Maintain accurate records in compliance with GDPR and performance reporting requirements.
• Participate in training to stay updated on legislative changes and best practices.
• Provide outreach support, including emergency assessments under the Housing Act 1996.

Requirements

Essential

• Level 3 qualification (or equivalent experience) in housing, social work, or a related field.
• Experience in homelessness prevention, case management, and statutory decision-making.
• Strong knowledge of homelessness legislation, safeguarding procedures, and support services.
• Excellent communication and negotiation skills.
• Ability to work effectively in a fast-paced environment while managing a complex caseload.

Desirable

• Training in mental health awareness, domestic abuse support, or substance misuse.
• Knowledge of landlord and tenant law, welfare benefits, and social services legislation.
• Experience drafting statutory decision letters.
• IT proficiency, including database management and case recording systems.

Additional Information

• This role requires flexibility, with occasional out-of-hours and emergency response work.
• Commitment to equality, diversity, and inclusion in service delivery.
• Brackenberry Ltd is acting as an Employment Business in relation to this vacancy.
• Applicants must have the right to work in the UK.

Important: By applying, you consent to Brackenberry submitting your CV for this role unless you advise us otherwise.

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