We are working closely alongside a Local Authority in Enfield to assist with the appointment of a Income Collection and Dispute Resolution Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.95 - £22.78 per hour

Responsibilities:

• Maximise recovery of all service charge income, debts, and arrears in line with procedures.
• Submit cases to HMCS for online judgments and monitor progress.
• Identify cases for enforcement action and liaise with legal representatives, attending court where necessary.
• Provide advice on financial assistance for leaseholders, including benefit advice and referrals to debt agencies.
• Handle leaseholder enquiries regarding debts and ensure recoverability.
• Provide a full dispute resolution service, liaising across teams to resolve issues and maximise income.

Essential Requirements:

• Experience of dealing with the public and providing clear advice on complex issues.
• Knowledge of service charge and major works recoveries.
• Proven ability to meet deadlines and achieve challenging targets.
• Experience of referring debts to court through Online Money Judgment.
• Excellent oral and written communication skills.
• High level of numeracy to calculate service charges.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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