We are working closely alongside a Local Authority in Camden to assist with the appointment of a Rent Service Officer, on a 2.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £21.58 - £28.58 per hour

Summary:

As a Rent Service Officer, you will play a vital role in Camden Councils Rent Service Team, managing a designated patch of residential and non-residential rent accounts. Your primary responsibility will be to maximise rent collection and minimise arrears by applying Camdens rent recovery policies, adhering strictly to pre-court action protocols, and providing tailored support to tenants. This role requires a balance of operational efficiency, customer service, and legal awareness, ensuring residents are supported to sustain their tenancies while the Council meets its rent collection targets.

Responsibilities:

• Manage a caseload of rent accounts across a defined patch, ensuring rent is collected in line with agreed targets and KPIs.
• Take proactive action on arrears cases, from early intervention to enforcement, including preparing legal papers and adhering to pre-court protocols.
• Provide tailored support to residents, including advice on welfare benefits, payment plans, and referrals to external support agencies.
• Deal effectively with vulnerable and difficult customers, both face-to-face and over the phone, maintaining professionalism at all times.
• Identify and share good practice in arrears recovery to improve team performance.

Requirements:

• Good understanding of tenancy management, including successions, abandonments, and use and occupation rights.
• Strong knowledge of housing law, pre-court protocols, and rent arrears recovery methods.
• Proficiency in housing management systems, ideally Northgate, alongside MS Office packages.
• Excellent written and verbal communication skills, with the ability to explain complex information clearly.
• Strong numerical and analytical skills, able to negotiate affordable repayment agreements.
• Ability to remain calm and professional when dealing with challenging situations.

• Proven experience managing rent arrears cases within social housing, estate management, or a similar environment.
• Experience of dealing sensitively and effectively with diverse communities within a customer-focused organisation.
• Demonstrated success in achieving performance targets under pressure.
• Experience of collaborative working with internal teams and external support agencies to sustain tenancies.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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