Accounts Receivable Specialist

Location: Remote 

We are looking for someone to support our growth and ensure strong cash flow; someone who is detail-oriented and results-driven Accounts Receivable Specialist to take ownership of collecting and resolving past-due invoices.

Position Overview

The Accounts Receivable Specialist will manage the lifecycle of customer invoicing and collections, with a heavy emphasis on following up on past-due accounts. At any one time, we have approximately 1,000 open invoices, ranging from residential jobs to large apartment and commercial accounts. This role requires persistence, professionalism, and the ability to balance firm collections efforts with positive customer relationships.

Key Responsibilities

• Invoice Management
• Monitor and manage an accounts receivable portfolio of ~1,000 open invoices.
• Review aging reports daily and prioritize collection efforts based on outstanding balances and days past due.
• Ensure all invoices are accurate, complete, and properly sent to customers.
• Collections & Customer Contact
• Contact customers with past-due balances via phone, email, and written communication.
• Negotiate payment arrangements, when necessary, while maintaining professionalism and adherence to company policies.
• Escalate accounts for further action (late fees, service holds, or outside collections) when required.
• Process Improvement & Reporting
• Develop and maintain a structured follow-up system to ensure timely collections.
• Recommend improvements to billing and collections processes to reduce future delinquencies.
• Provide weekly AR/collections reports to management, including progress toward DSO (days sales outstanding) goals.
• Cross-Department Collaboration
• Partner with operations and sales teams to resolve billing disputes.
• Work closely with the finance team to ensure accurate application of customer payments.

Qualifications

• 3+ years of experience in accounts receivable, billing, or collections (service industry or multi-invoice environment preferred).
• Strong track record of successfully reducing past-due accounts.
• Excellent communication and negotiation skills confident on the phone and professional in writing.
• High level of attention to detail and organizational skills; comfortable managing high invoice volume.
• Experience with QuickBooks or similar accounting/ERP software strongly preferred.
• Self-motivated, persistent, and able to work independently while hitting targets.