Administrative Manager

Responsibilities:

• Oversee day-to-day administrative operations.
• Manage and lead a remote administrative and call center team (4+ employees and growing).
• Ensure all inbound calls are answered promptly and professionally.
• Ensure all post-call sales tasks are completed, including follow-ups, estimates, and QA/QC.
• Oversee Accounts Payable (AP), check handling and deposits, invoicing, and mail processing.
• Manage Accounts Receivable (AR) and AR follow-up calls.
• Oversee timesheets, payroll support, and administrative compliance tasks.
• Manage scheduling, routing, dispatch, and job tagging in coordination with the Production Manager.
• Support the Sales Manager by maintaining clean pipelines, task completion, and CRM accuracy.
• Coordinate closely with sales and production teams to ensure operational alignment.
• Identify process gaps, improve workflows, and help scale administrative systems.
  
  

Qualifications:

• Minimum of 3–5 years of administrative, operations, or call center management experience.
• Experience managing remote or distributed teams.
• Strong organizational skills with a high level of attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and leadership skills.
• Experience with CRMs, scheduling systems, and phone systems preferred.
• Home services industry experience (tree, lawn, HVAC, plumbing, etc.) preferred but not required.
• Ability to work independently while collaborating with sales and production leadership.