Operations Coordinator

Location: Remote (US Eastern Time 8 AM to 4 PM EST, Monday to Friday)

Schedule: Full-Time, 40 hours/week

About the Role

We are seeking a proactive, reliable, and tech-savvy Operations Coordinator & CSR to manage customer service and daily operations in the cleaning industry. The right candidate will serve as the quarterback of operations coordinating schedules, resolving issues, and ensuring clients receive a seamless experience.

Key Responsibilities

• Provide excellent customer service via phone, text, and email.

• Manage schedules and shifts for cleaners and clients.

• Oversee daily operations, resolve issues, and ensure smooth workflows.

• Handle invoicing, payment follow-ups, and basic bookkeeping.

• Assist with payroll tracking and preparation.

• Manage digital/admin tasks including website updates, marketing materials, and internal tools.

• Maintain accurate records and reporting for schedules, tasks, and financials.

Requirements

• Perfect English communication skills 

• Strong customer service background with a warm, professional tone.

• Experience in scheduling and operations coordination.

• Knowledge of bookkeeping, invoicing, and payroll support.

• Proficiency with Google Suite (Docs, Sheets, etc.) and ability to quickly learn digital tools.

• Dependable internet connection and professional home setup.

• Ability to work independently, stay proactive, and make confident decisions.

Preferred Qualifications

• Prior experience in the cleaning industry or other service-based industries.

• Knowledge of marketing/digital content management.

• Familiarity with real estate or short-term rental coordination.

Whats Offered

• Stable, full-time remote role (40 hrs/week).

• Opportunity to grow in a supportive and professional environment.