Refund Administrator

Key Responsibilities

• Accurately track and process credit card refunds through ServiceTitan across multiple business accounts.

• Communicate with internal teams to ensure refund actions align with business protocols.

• Proactively identify and flag discrepancies or issues in the refund process.

• Support administrative tasks as assigned.

• Handle inbound and outbound customer service calls, ensuring a professional, solution-oriented approach.

• Assist with scheduling, coordinating, and dispatching tasks to field teams when needed.

Opportunities for Growth

• Financing refund coordination.

• ServiceTitan task workflow ownership.

• Expanded administrative and operations support.

• Growth into broader customer support, sales, and dispatch leadership responsibilities.

Requirements

• Experience with ServiceTitan or a similar CRM/platform preferred.

• Previous experience in Customer Service Representative (CSR) roles, with proven success in sales (inbound & outbound calls).

• Dispatcher experience with task scheduling, coordination, or workflow management.

• Excellent written and verbal English communication skills.

• High attention to detail and accuracy.

• Ability to work independently, follow process documentation, and escalate issues as needed.

• Availability to work during East Coast (ET) business hours.