Customer Service Representative - Service Titan

Location: Remote (Eastern Standard Time)
Industry: Home Services / Franchise Operations / Field Service Management

Workdays: Saturday & Sunday 

About the Role:
We are seeking a skilled and reliable Remote Customer Service Representative (CSR) to support operations for a growing home services and franchise-based business. The ideal candidate will have hands-on experience with ServiceTitan, strong communication skills, and the ability to work independently in a remote setup.

Key Responsibilities:

• Manage inbound calls and book appointments through ServiceTitan

• Dispatch field technicians and optimize routing for efficiency

• Maintain clear communication with both office staff and field technicians

• Follow company SOPs and standardized service protocols

• Support franchise operations with professionalism and attention to detail

Key Qualifications:

• Proficiency with ServiceTitan, including settings and integrations

• Experience with call handling, appointment scheduling, and dispatching

• Understanding of U.S.-based franchise or home service operations

• Ability to learn and follow internal SOPs and communication standards

• Strong verbal and written communication skills

• High level of reliability and comfort with weekend availability

• Comfortable participating in video interviews and onboarding

Ideal Candidate Traits:

• High-energy, growth-focused, and franchise-minded

• Ready to plug in and begin contributing immediately

• Able to work independently while adhering to company protocols