Dispatcher

Location: Remote (EST Hours)
Schedule: Monday to Friday, 8:00 AM 4:00 PM EST

Job Overview:

We are seeking a detail-oriented and organized Dispatcher to join our team. The Dispatcher will be responsible for reviewing completed jobs from the previous day, ensuring accuracy in reporting, and managing the process of closing out technicians. The ideal candidate will have strong attention to detail, critical thinking skills, and prior experience with ServiceTitan software is preferred.

Key Responsibilities:

• Review previous days completed jobs for accuracy and completeness.

• Process and close out technician work orders in a timely manner.

• Verify documentation and job details to ensure compliance with company standards.

• Communicate with technicians and internal teams as needed to resolve discrepancies.

• Maintain accurate records of completed work and reports.

• Utilize ServiceTitan (preferred) or similar software for job management.

Requirements:

• Previous experience in dispatching, scheduling, or a related role preferred.

• Strong attention to detail and organizational skills.

• Ability to think critically and resolve discrepancies effectively.

• Proficiency in using job management or CRM software (ServiceTitan experience is a plus).

• Strong communication skills, both written and verbal.

• Ability to work independently and manage time effectively within scheduled hours.

Preferred Qualifications:

• Experience in the service industry (HVAC, plumbing, electrical, or similar).

• Familiarity with remote work tools and processes.

• Strong problem-solving skills and ability to multitask in a fast-paced environment.

Note: Candidates must have a strong internet backup and a fully functional laptop/PC to be considered for this role.