Sales/Customer Care Advisor

Job brief

Job brief

Position Title: Contact Centre Sales/Customer Care Advisors
Location: Midrand, Gauteng, South Africa
Employment Type: Full-Time
Compensation: Basic Retainer + Commission Structure

About Us

A client of ours is a UK-based consultancy firm headquartered in Birmingham, United Kingdom, specialising in the design, marketing, and distribution of insurance products and risk management solutions tailored for foreign nationals living in developed markets, including the UK, EU, North America, Canada, Australia, and New Zealand.

With a bold mission to empower expatriate communities in managing their insurable risks, we are growing our Contact Centre team in South Africa. This is an exciting opportunity to join a dynamic, ambitious, and fast-growing team dedicated to meaningful impact.

Who We Are Looking For

We are looking for energetic and self-driven Sales Advisors to join our Midrand-based Contact Centre.

To be considered for this role, you must:

Be currently living in South Africa
Be originally from one of the following countries:
Ghana
Nigeria
Cameroon / Ivory Coast
Kenya
Uganda
Rwanda
Sierra Leone
Namibia
Eswatini
Botswana

Hold valid working papers or a permit to work legally in South Africa
Be willing and able to commute to our offices in Midrand

Key Responsibilities

• Conduct outbound and inbound sales calls to potential clients across target markets
• Explain and promote Diaspora Insurance products with confidence and clarity
• Achieve or exceed set monthly sales targets and KPIs
• Handle client queries and objections professionally
• Record all client interactions accurately in the CRM system
• Build and maintain good client relationships through follow-ups and customer service

Requirements

• Prior experience in sales, telesales, or contact centre environments is an advantage
• Excellent communication skills in English; knowledge of additional African languages is a bonus
• Strong sales acumen and resilience
• Confidence in handling high call volumes and working towards targets
• Must be punctual, disciplined, and team-oriented
• Familiarity with the needs and challenges of expatriate communities is a plus

What We Offer

• Retainer Basic Salary
• Attractive commission on sales with uncapped earning potential
• A chance to be part of a pan-African brand with a global footprint
• Supportive management and opportunities for career growth
• A purpose-driven, multicultural team environment

How to Apply

Send your CV and proof of valid work status in South Africa to:

hr@diasporainsurance.com
Subject Line: Application Sales Advisor [Your Country of Origin]