About the job Key Account Manager (KAM)
About Bridge
Bridge Education Group, Inc. is a global leader in language training and teacher certification with over 35 years of experience. Headquartered in the U.S., with operations across Latin America, Bridge combines academic excellence, innovation, and multicultural teamwork to empower global learners and organizations.
Learn more at www.bridge.edu
Why Join Us?
At Bridge, we partner with multinational and regionally distributed companies across LATAM to deliver personalized, outcome-driven language training programs for their teams.
As a Key Account Manager, you will play a critical role in nurturing long-term client relationships, working closely with HR leaders to ensure program success, retention, and sustainable account growth.
Job Summary
Bridge is looking for a Key Account Manager to manage and grow strategic client relationships with HR Directors and senior HR leaders at multinational and regional companies operating in Latin America.
This is a relationship-driven, consultative role focused on client success, retention, and expansion.
What You'll Do
- Manage strategic accounts and serve as the main point of contact for HR leaders.
- Ensure program success by monitoring training performance and learner outcomes.
- Drive retention and growth through renewals and expansion opportunities.
- Lead quarterly or semi-annual business reviews.
- Coordinate internally with Customer Success, Sales, Product, and Marketing teams.
- Advocate for clients and ensure timely resolution of issues.
What Success Looks Like
- High client retention and long-term account stability
- Strong Net Revenue Retention
- High satisfaction scores from HR stakeholders
- Consistent delivery of high-quality business reviews
- Clear documentation of account health in CRM systems
Who You Are
- 3+ years in Account Management or Customer Success roles
- Experience in EdTech, SaaS, Language Training, or the Education industry preferred
- University degree required
- High level of Spanish proficiency (written and spoken)
- English fluency at B1 level or higher
- Strong relationship-building and strategic mindset
Nice to Have
- Experience managing LATAM regional accounts
- Familiarity with corporate learning and HR environments
- Experience with CRM platforms such as Salesforce or HubSpot
Why You?
Because you're more than an account manager. You are a trusted advisor, a relationship builder, and a strategic partner—ready to grow with a mission-driven EdTech company.