CX & Digital Marketing Manager

Our client is a leading medical diagnostics company present in India, Kenya, Ghana, Zambia, Tanzania & Uganda. Over the last 40+ years, Metropolis has been touching millions of lives each year by providing actionable health insights to patients and doctors. They are seeking to fill the role of a CX & Digital Marketing Manager for their Kenya Operations, as per below:

 Key Responsibilities

• Achieve Revenue targets for Digital Marketing
• Lead & Drive Our Digital Marketing across all platforms
• Lead & Drive Our CX value chain for Customer Obsession & Loyalty
• Build our Brand and Inspire Customer Loyalty & Obsession;
• Rebrand our CX models and generate efficiencies thereof
• Campaigns planning, budgeting, tracking till complete execution
• Deliver exquisite Client Digital Experiences
• Drive Community and Social Media Marketing
• Ensure Quality and Profitability of our Client Relationships
• Deliver Omnichannel solutions to client messaging & reach
• Transform and Lead our Customer Support teams/Solutions
• Implement Solutions that anticipate & address client needs
• Manage Creative Agencies & all CX related service providers
• Review & Pull insights from Consumption data & analytics
• Lead Customer Promotional campaigns – on Upselling; Cross-selling etc

Requirements

• 7+ years of Experience in execution & management of a Digital Marketing & CX Role in a reputable firm & a Strong Business Acumen.
• Strong sense of ownership & accountability for every task undertaken
• Strong Team Leadership and Communication Skills
• Understanding of the Medical Diagnostics Business
• Bachelors Degree in Business, Marketing, or related field
• Agile, Resilient & Diligent Professional with proven track-record of performance.
• Candidates with experiences in healthcare space will have an added
  advantage 

What the role promises

• A Challenging & Rewarding Role; Strong Growth Prospective.
• Role Demands Local in-Country Travels, where required