HR Intern

Job Title: HR Intern – Outsourcing Operations

Industry: Human Resources / Recruitment & Outsourcing

Location: Murang'a, Kenya

Department: Outsourcing Operations

Reports To: Head of Business Unit

Direct Reports: Outsourced Employees

About the Role:

The HR Intern will be responsible for overseeing the day-to-day operations of designated outsourced client accounts. This role serves as the primary representative of the company at the clients' sites, ensuring seamless service delivery and maintaining strong client relationships.

The position will focus on safeguarding the welfare of employees deployed to client operations, monitoring their performance, and ensuring full compliance with statutory employment requirements throughout the engagement.

DUTIES & RESPONSIBILITIES:

Recruitment & Onboarding:

• Receive written recruitment requisition from the clients' heads of department.
• Receive applications from and Longlist candidates who have the basic qualifications.
• Prescreen the longlisted candidates and identify suitable candidates for the final interviews with the client.
• Conduct interviews with the client and select the most qualified candidates.
• Conduct a background check on the shortlisted candidate.

Onboarding process

• Collect staff statutory and academic documentation for filling.
• Share the staff bio data with the payroll manager for his input into the system.
• Process the staff medical cover benefits.

Payroll processing

• Share the active staff list with the heads of departments for approval for payroll processing.
• Receive and prepare the final approved staff list for payroll processing.
• Submit the draft ''Gross'' payroll with the payroll team for processing.
• Receive payroll feedback and or amendments for approval of the payroll.
• Share the approved Gross payroll with the finance team for invoicing and final payroll processing.
• Ensure that all the staff gets their salaries on time and in full.
• Share the staff payslips by the 5th day of the following month.
• Follow up with the finance manager/bank on incorrect salaries.
• Follow up and sort out any issues related to salary. (Under/over payments, withholding salaries, late salary payments etc.
• Weekly visits to the clients' sites.
• Leave administration and reporting.
• Monitoring of the staff performance.
• Drafting and issuance of transfer, warning, show cause, termination letters.
• Submit Ad hoc reports to the HQ representatives.
• Liaise with the HODs and organize disciplinary committees.
• Drafting and issuance of transfer, warning, show cause, termination letters.
• Advising the HOD, s about the legal minimums and process of staff separation.

Administration

• Weekly visits to the clients' sites.
• Leave administration and reporting.
• Monitoring of the staff performance.
• Drafting and issuance of transfer, warning, show cause, termination letters.
• Submit Ad hoc reports to the HQ representatives.

• Ensuring that the client issues are handled on time and to final conclusion.
• Client retention.
• Identifying and pitching for new business.

Separation and Exits

• Liaise with the HODs and organize disciplinary committees.
• Drafting and issuance of transfer, warning, show cause, termination letters.
• Advising the HOD, s about the legal minimums and process of staff separation.

Business Development

• Ensuring that the client issues are handled on time and to final conclusion.
• Client retention.
• Identifying and pitching for new business

TECHNICAL & SKILLS

• Knowledge of Employment Act and labor regulations.
• Talent Management, recruitment workflows, performance management frameworks.
• Proficiency in using HR technology and basic Microsoft packages.
• Building trust and managing relationships with client leadership teams.
• Expert verbal and written communication, including the ability to negotiate and influence stakeholders.
• Guiding the outsourced employees to reach their full potential.
• Demonstrates emotional intelligence and empathy to navigate sensitive situations with discretion, while fostering a positive and inclusive organizational culture.

Application Process

Interested candidates should submit their updated CV.

Only shortlisted candidates will be contacted.