Operations Associate (Russian Speaking)

About the Role:

Our Client specializes in planning and leading bespoke luxury safaris throughout Africa. We are seeking a highly detail-oriented, proactive, and results-driven Reservations/Operations Associate to join our team. This role requires someone with a strong analytical mindset, exceptional organizational skills, and the ability to push forward and get things done, even when faced with challenges. We are looking for a Russian-speaking Operations Associate to join our Nairobi office. This is a full-time, office-based role with scheduled on-duty functions.


Key Responsibilities:

• Meet and greet clients at the airport (arrivals and departures)
  
• Provide hands-on assistance to clients in Nairobi and act as their key point of contact
  
• Coordinate and oversee all logistics of client itineraries
  
• Communicate with lodges, drivers, guides, and other suppliers to ensure smooth execution
  
• Monitor timings and flow of services, resolving any issues quickly and efficiently
  
• Support the sales team with operational input and service-related information
  
• Procure client gifts and merchandise, and assist with special requests
  
• Occasionally accompany directors to travel expos and industry events
  
• On rare occasions, join clients as a safari guide
  

On-Duty Responsibilities

• Participate in a rotating on-duty schedule (evenings, weekends, public holidays)
  
• Manage the duty phone and respond promptly to urgent matters
  
• Take full ownership of incoming tasks until they are resolved or properly handed over

Requirements

Qualifications:

• Diploma or Bachelor's in Business Administration or any other relevant field
  
• Fluent in Russian, English, and Swahili
  
• Highly organized, detail-oriented, and proactive
  
• Strong problem-solving skills and ability to think on your feet
  
• Comfortable working in a fast-paced, unpredictable environment
  
• Friendly, professional, and confident with clients
  
• Strong sense of responsibility and ownership

How We Work

Operations is not a purely procedural role. Many situations require quick thinking, adaptability, and the ability to find solutions without clear instructions. You will be expected to take ownership, act fast, and figure things out in real time.

This role is ideal for someone who enjoys being at the center of operations, solving real-time challenges, and delivering exceptional client experiences.

Applications will be reviewed on a rolling basis