ServiceNow Developer / Support Specialist

We are looking for a ServiceNow Developer / Support Specialist to join our team and play a key role in designing, developing, and supporting enterprise solutions on the ServiceNow platform. This position combines hands-on development with advanced technical support, offering the opportunity to work on complex integrations, process automation, and continuous platform improvement.

Key Responsibilities

• Develop, configure, and customize ServiceNow applications, modules, workflows, and flows to support business needs and drive operational efficiency.
• Provide advanced L2/L3 technical support for ServiceNow and integrated applications, including troubleshooting, root cause analysis, and resolution of complex issues.
• Design and implement automation solutions using JavaScript, Business Rules, Client Scripts, UI Policies, Flow Designer, and REST/SOAP integrations.
• Collaborate with business stakeholders, analysts, process owners, and technical teams to translate requirements into scalable and sustainable solutions.
• Maintain, enhance, and optimize existing ServiceNow modules, including Incident, Problem, Change, Service Catalog, and other platform capabilities.
• Design, develop, and maintain scoped applications, ensuring adherence to ServiceNow best practices, performance standards, and platform governance.
• Create and maintain technical documentation, knowledge articles, and user guides to support ongoing platform adoption and knowledge sharing.
• Contribute to continuous improvement initiatives by identifying opportunities for automation, optimization, and process enhancement.

Required Skills & Experience

• Proven experience developing and administering solutions within the ServiceNow platform.
• Strong understanding of ServiceNow architecture, data model, core modules, and development best practices.
• Hands-on experience with JavaScript, ServiceNow scripting, Flow Designer, and API integrations (REST/SOAP).
• Experience providing L2/L3 support, troubleshooting complex technical issues, and performing root cause analysis.
• Proven experience designing, developing, and maintaining scoped applications.
• Strong problem-solving, communication, and stakeholder management skills.
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.

Nice to Have

• Experience working in banking or financial services environments.
• Knowledge of ITSM processes and frameworks.
• ServiceNow certifications.

If you're passionate about building innovative solutions, automating processes, and maximizing the value of the ServiceNow platform, we'd love to hear from you.