Virtual Assistant - NSA Department (After-Hours Shift)

Schedule: Monday to Friday, 5:00pm-12:00am ET | Remote

Who We Are

CatalyzeX helps growing companies scale through modern outsourcing, pairing them with top-tier remote talent who plug in seamlessly with their teams. We're expanding support for an established account and are looking for a dependable VA to own after-hours coverage of a time-sensitive workflow.

What You'll Do

• Monitor the arbitrator reselection process for the NSA department throughout the 5:00pm-12:00am window, keeping cases moving through each stage without delay
• Track reselection triggers and notifications; flag cases that need action or are approaching a deadline
• Maintain accurate, current records of case status and any changes
• Escalate time-sensitive or exception cases to the right team member per protocol
• Provide consistent, reliable overnight coverage so nothing stalls before the next shift picks up
• Deliver a clean start-of-shift and end-of-shift handoff summary

Who You Are

• Highly detail-oriented and organized; you catch what others miss
• Self-directed and reliable, comfortable working independently with minimal supervision during after-hours
• Strong written and verbal English communication
• Able to follow SOPs precisely and keep output consistent shift to shift
• Experience with arbitration, legal, insurance, subrogation, or claims processes is a strong plus
• Prior VA, back-office, or admin support experience

Technical Requirements

• Internet connection: High-speed internet required; minimum 20 Mbps or fiber connection.
• Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.
  Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on.
  Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled.
  Not permitted: Chromebooks (ChromeOS), tablets, and mobile devices are not supported and cannot be used for this role.
• RAM: Minimum 8 GB (16 GB preferred).
• Noise-canceling headset.
• Power and internet backup required.

Rates and Expectations

• Schedule: Monday to Friday, 5:00pm-12:00am ET (35 hrs/week)
• Rate: Depending on experience
• Consistency and punctuality on the after-hours shift are critical; this role covers a window where you're often the sole point of coverage