Bilingual Receptionist (Latin America)

Company Description

CatalyzeX is a leading outsourcing partner specializing in delivering cost-effective and highly efficient labor solutions to businesses across various industries. We help companies scale their operations and achieve sustainable growth by providing top-tier talent and support.

Role Description

We are seeking a highly professional and empathetic Paralegal Receptionist to support a legal team remotely. The ideal candidate will be fluent in Spanish and English, with Portuguese as a strong preference, and will serve as the first point of contact for clients, ensuring a smooth intake and client communication experience.

Key Responsibilities

• Answer and route high volumes of incoming calls in Spanish and English with professionalism and empathy
• Take detailed messages and leave accurate notes for attorney/client callbacks
• Manage front desk operations, including greeting walk-ins and handling inquiries
• Provide support during high-traffic periods and maintain a calm, composed demeanor with frustrated or emotional clients (usually during the intake process)
• Collaborate with legal assistants and attorneys to ensure timely follow-ups
• Assist with administrative duties such as fax assignments and scheduling meetings
• Coordinate with colleagues to ensure coverage at the front desk
• Maintain confidentiality and professionalism in all interactions

Qualifications

• Strong American accent with excellent English communication skills (spoken and written)
• Bilingual (Spanish and English) is required; Portuguese proficiency is preferred
• Candidates with trilingual proficiency (Spanish, English, and Portuguese) are highly encouraged to apply
• Must be based in Brazil, Colombia, or anywhere in Latin America
• Knowledge of legal procedures, case management, and document handling is a plus
• Exceptional organizational and multitasking abilities
• Proficiency with legal case management software is a plus
• Ability to thrive both independently and as part of a collaborative team in a fast-paced environment
• Background in workers' compensation required
• Background in personal injury law is a plus

Compensation: $6 to $7 per hour (Negotiable DOE)

Working Hours: Eastern or Pacific Time Zone

If you're ready to make a meaningful impact and become a key member of our team, wed love to hear from you apply today!