Billing Specialist

Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines deep process expertise with top offshore talent to deliver strong, reliable outcomes for our clients.

We partner with high-growth companies across industries, supporting critical operations with a focus on accuracy, efficiency, and customer experience.

Role Overview

This role focuses on time-sensitive, high-stakes billing and collections tied to active moves. Payments are collected prior to unload, making your role critical in ensuring smooth operations.

You will work with internal dashboards to calculate service costs, communicate with customers via phone, Zoho, and SMS, and ensure payments are secured before services are completed.

This position involves numbers-heavy work, real-time decision-making, and handling escalated or sensitive billing conversations, including negotiation when needed.

What You'll Do

Collections & Payment Processing

• Conduct over-the-phone collection calls prior to unload
• Handle pre-appointment and post-appointment collections
• Negotiate payment when necessary while protecting the company's bottom line
• Issue green light approvals once payment is secured

Billing Operations

• Calculate service costs using internal dashboards, timestamps, and deductions
• Create custom charges, process payment voids, and handle refunds
• Collect payments for storage fees and late charges
• Address complex billing inquiries escalated from the Customer Service team

Documentation & Coordination

• Collect signatures for Bills of Lading prior to service
• Generate labor-only letters and other required documents
• Send Bill of Lading requests from Sales to the Claims Team
• Issue repo and eviction notices when necessary

Systems & Communication

• Communicate with customers via phone, Zoho, and SMS Magic
• Maintain accurate records across Google Sheets, Microsoft Excel, and internal systems
• Coordinate with Area Managers, Sales, and Claims teams

Who You Are

• Calm, composed, and professional, even in heated conversations
• Firm but empathetic, with strong negotiation skills
• Highly detail-oriented and comfortable working with numbers
• Proactive, organized, and able to manage time-sensitive tasks

Qualifications

• At least 2 years of experience in billing, collections, or operations roles
• Experience handling phone-based collections or difficult customer conversations
• Advanced English proficiency (near-native preferred)
• Proficiency in Google Sheets and Microsoft Excel (required)
• Familiarity with Google Docs and Google Drive
• Experience with Stripe or similar payment platforms is a strong advantage
• Comfortable working in a cameras-on virtual environment

Technical Requirements

Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection
Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.
- Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on
- Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled
- RAM: Minimum 8 GB (16 GB preferred)
Noise-canceling headset
Power and internet backup required

Rates and Expectations
Work Setup: Remote
Schedule: Full-Time
Rate: 46000PHP - 47000PHP
Timezone: US Time zones

If you're eager to seize this opportunity, please submit your application through our Careers Page. Only applications submitted through the form will be considered.