Job Description:
Overview:
Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot?
Canon U.S.A, a pioneer in technology, solutions, and services, wants to hear from you. Were actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canons hardware and software technology-based solutions to keep our innovative customers moving forward.
Responsibilities:
Were looking for a true go-getter to oversee:
- A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
- Selecting, hiring, training, and developing current and new technical representatives.
- Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
- The warehousing process as it relates to merchandise and inventory.
- The development and education of the team as it relates to new technology in an evolving industry.
Qualifications:
Do you meet these requirements?
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
- Service management experience in the technology industry.
- Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
- Strong communication skills including the desire to develop and lead a team.
- Possess excellent time management skills.