Customer Support Manager

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.

We are looking for a Customer Support who will become a part of our team!

What are you going to do:

• Information and technical support of existing and new clients online via chat or e-mail;

• Work with tickets in the Zendesk system (database of customer requests);

• Development and maintenance of the existing customer base;

• Analysis of the company's services and products, search and control of problem solving (together with the company's technical specialists);

• Performing other tasks of the head.

What are we looking for:

• At least B2 English level;

• Higher education (can be incomplete and preferably technical)

• Understanding of the basic principles of the Internet

• Experience working with email service

• Responsibility

What do we offer:

• Competitive salary;

• 24 calendar days of vacation;

• Additionally: 3 days off per year;

• Opportunities for growth;

• Friendly team.