UI/UX Researcher

Company Name: Business Solutions & Services
Job Type: Full-Time
Work Arrangements: Onsite
Head Office: Khayaban-e-Amin, Lahore
Salary: Based on experience

About Business Solutions & Services

BSS has stood out as a prominent service provider for over a decade with its impeccable services and a determined path to success. In the current landscape, where demands of consumers change every second, trust and innovation are more desirable. Our perseverance and dedication over this period of ten years have made us a dependable partner for consumers that not only provides simple answers but customized solutions for unique problems.

BSS realizes that to stay ahead of the curve in todays world, there must be a capacity to predict changing trends and adapt to circumstances. These are vital conditions to thrive in this unpredictable world. With each passing year, our knowledge base expands and our devotion to helping businesses increases.
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About the Role

We are looking for an insightful and analytical UI/UX Researcher to join our design team. This is a full-time, onsite position based at our Head Office in Khayaban-e-Amin, Lahore. The ideal candidate will be responsible for driving user research initiatives to help design intuitive, accessible, and user-friendly digital experiences.

Job Description

Key Responsibilities:

• Plan, design, and execute qualitative and quantitative user research

• Conduct user interviews, usability tests, surveys, and contextual inquiries

• Synthesize research findings into clear insights and actionable recommendations

• Collaborate with product managers, designers, and developers to align user needs with business goals

• Create user personas, journey maps, and experience blueprints

• Identify pain points and usability gaps through data and behavior analysis

• Present research findings to stakeholders and influence design decisions

• Support A/B testing, concept validation, and iterative product improvements

• Maintain research documentation, archives, and knowledge repositories

Requirements:

• Bachelors degree in Human-Computer Interaction (HCI), Psychology, Design, or a related field

• 2+ years of experience in user research or a similar role

• Proficiency with research tools such as Maze, UserTesting, Optimal Workshop, Hotjar, Lookback, or similar

• Familiarity with wireframing and prototyping tools like Figma, Sketch, or Adobe XD

• Strong understanding of UX principles, cognitive psychology, and human behavior

• Experience with both moderated and unmoderated usability testing

• Ability to analyze user behavior using analytics tools (e.g., Google Analytics, Mixpanel, Heap)

• Strong presentation and communication skills

• Detail-oriented mindset with strong critical thinking and problem-solving skills

If you are passionate about understanding user behavior and helping shape meaningful digital experiences through data-driven research, we welcome your expertise.

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Join Business Solutions & Services and grow with us!