Help Desk Technician

Company Name: Business Solutions & Services
Job Type: Full-Time
Work Arrangements: Onsite
Head Office: Khayaban-e-Amin, Lahore
Salary: Based on experience

About Business Solutions & Services

BSS has stood out as a prominent service provider for over a decade with its impeccable services and a determined path to success. In the current landscape, where demands of consumers change every second, trust and innovation are more desirable. Our perseverance and dedication over this period of ten years have made us a dependable partner for consumers that not only provides simple answers but customized solutions for unique problems.

BSS realizes that to stay ahead of the curve in todays world, there must be a capacity to predict changing trends and adapt to circumstances. These are vital conditions to thrive in this unpredictable world. With each passing year, our knowledge base expands and our devotion to helping businesses increases.
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About the Role

We are seeking a customer-focused and technically skilled Help Desk Technician to support our internal IT operations. This is a full-time, onsite position based at our Head Office in Khayaban-e-Amin, Lahore. The ideal candidate will be responsible for providing first-level technical assistance, resolving hardware/software issues, and ensuring smooth day-to-day IT support for employees.

Job Description

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or in-person

• Diagnose and resolve hardware, software, and network issues in a timely manner

• Install, configure, and maintain desktops, laptops, printers, and mobile devices

• Manage user accounts, permissions, and access controls in Active Directory

• Troubleshoot connectivity issues (LAN, Wi-Fi, VPN) and assist with remote access setup

• Support Windows and Microsoft 365 applications (Outlook, Excel, Teams, etc.)

• Log all help desk interactions and follow up on open tickets

• Maintain IT asset inventory and ensure proper equipment handling

• Escalate unresolved issues to higher-level support or external vendors when necessary

• Provide user training and guidance on common IT procedures and tools

Requirements:

• Bachelors degree in Information Technology, Computer Science, or related field

• Minimum 12 years of experience in a technical support or help desk role

• Proficiency in Windows OS, Microsoft Office Suite, and common IT tools

• Basic understanding of Active Directory, DNS, DHCP, and network fundamentals

• Experience with ticketing systems (e.g., Zendesk, Freshdesk, or Jira Service Desk)

• Familiarity with remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop)

• Strong problem-solving and troubleshooting skills

• Excellent communication and interpersonal abilities

• Ability to work under pressure and manage multiple support requests

• A+ or Microsoft Certified: Modern Desktop Administrator Associate (preferred)

If you have a passion for IT support, enjoy solving technical problems, and want to grow your career in a fast-paced environment, we encourage you to apply and be part of our dedicated support team.

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Join Business Solutions & Services and grow with us!