NOC Engineer

Company Name: Business Solutions & Services
Job Type: Full-Time
Work Arrangements: Onsite
Head Office: Khayaban-e-Amin, Lahore
Salary: Based on experience

About Business Solutions & Services

BSS has stood out as a prominent service provider for over a decade with its impeccable services and a determined path to success. In the current landscape, where demands of consumers change every second, trust and innovation are more desirable. Our perseverance and dedication over this period of ten years have made us a dependable partner for consumers that not only provides simple answers but customized solutions for unique problems.

BSS realizes that to stay ahead of the curve in todays world, there must be a capacity to predict changing trends and adapt to circumstances. These are vital conditions to thrive in this unpredictable world. With each passing year, our knowledge base expands and our devotion to helping businesses increases.
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About the Role

We are looking for a detail-oriented and technically skilled NOC Engineer to join our IT operations team. This is a full-time, onsite position based at our Head Office in Khayaban-e-Amin, Lahore. The ideal candidate will be responsible for monitoring and maintaining the health and performance of critical IT systems and networks, ensuring 24/7 service continuity and fast incident response.

Job Description

Key Responsibilities:

• Monitor network and infrastructure systems, including servers, routers, switches, and applications

• Respond to alerts and incidents, investigate root causes, and perform first-level troubleshooting

• Escalate critical issues to appropriate teams based on severity and impact

• Maintain accurate logs of incidents, actions taken, and system performance metrics

• Coordinate scheduled maintenance and upgrades with minimal disruption to services

• Perform routine checks and preventative maintenance on network and server equipment

• Work closely with system administrators, network engineers, and security teams to ensure system uptime

• Document standard operating procedures (SOPs) and update runbooks

• Support backup and disaster recovery operations

• Ensure compliance with IT policies and service-level agreements (SLAs)

Requirements:

• Bachelors degree in Computer Science, IT, or a related field

• 13 years of experience in NOC, IT operations, or network/system monitoring roles

• Solid understanding of networking protocols (TCP/IP, DNS, DHCP, SNMP)

• Hands-on experience with monitoring tools such as Zabbix, Nagios, PRTG, or SolarWinds

• Familiarity with ticketing and ITSM platforms like Jira Service Desk or ManageEngine

• Basic knowledge of Linux/Unix and Windows Server environments

• Ability to diagnose and escalate issues quickly under pressure

• Strong analytical and communication skills

• Willingness to work in shifts, including nights and weekends as needed

• Certifications such as CCNA, CompTIA Network+, or ITIL Foundation are a plus

If you are passionate about IT infrastructure and thrive in a high-availability environment, we invite you to apply and contribute to our reliable and resilient operations.

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Join Business Solutions & Services and grow with us!