IT Engineer L2

Company Name: Business Solutions & Services
Job Type: Full-Time
Work Arrangements: Onsite
Head Office: Khayaban-e-Amin, Lahore
Salary: Based on experience

About Business Solutions & Services

BSS has stood out as a prominent service provider for over a decade with its impeccable services and a determined path to success. In the current landscape, where demands of consumers change every second, trust and innovation are more desirable. Our perseverance and dedication over this period of ten years have made us a dependable partner for consumers that not only provides simple answers but customized solutions for unique problems.

BSS realizes that to stay ahead of the curve in todays world, there must be a capacity to predict changing trends and adapt to circumstances. These are vital conditions to thrive in this unpredictable world. With each passing year, our knowledge base expands and our devotion to helping businesses increases.
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About the Role

We are seeking a proactive and technically strong IT Engineer L2 to join our IT operations team. This is a full-time, onsite role based at our Head Office in Khayaban-e-Amin, Lahore. The ideal candidate will provide advanced technical support, mentor Level 1 technicians, and assist in maintaining our core IT infrastructure and services.

Job Description

Key Responsibilities:

• Provide second-level support for escalated hardware, software, and network issues

• Troubleshoot and resolve incidents involving Windows servers, user systems, and business applications

• Manage and maintain Active Directory, DNS, DHCP, and Group Policies

• Monitor and manage virtualization environments (VMware, Hyper-V)

• Configure and troubleshoot LAN/WAN infrastructure, switches, routers, and firewalls

• Ensure proper backup and recovery processes are implemented and tested

• Support Microsoft 365 administration including Exchange Online, SharePoint, and Teams

• Perform patch management and system updates across IT assets

• Maintain technical documentation and standard operating procedures

• Collaborate with other IT teams on projects and infrastructure upgrades

• Assist in IT audits and compliance efforts

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field

• 24 years of experience in an IT support or system/network administration role

• Strong hands-on experience with Windows Server (2016/2019), Active Directory, and Group Policy

• Working knowledge of virtualization tools (VMware, Hyper-V)

• Experience in managing Office 365 tenant and user services

• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs)

• Familiarity with firewalls (e.g., Fortinet, Cisco, or Sophos) and endpoint protection solutions

• Proficiency with help desk systems (e.g., Jira, ManageEngine, or ServiceNow)

• Strong analytical, troubleshooting, and communication skills

• Relevant certifications such as MCSA, CCNA, or VMware Certified Associate (VCA) are a plus

If you're an experienced IT professional eager to take ownership of technical issues and contribute to the strength of enterprise infrastructure, we welcome you to apply and become part of our expert IT team.

Apply Now
Join Business Solutions & Services and grow with us!