Job Openings Account Management Specialist

About the job Account Management Specialist

Company Overview:

Bukalapak's mission is to provide a fair economy for all. We envision a tech-enabled economy where everyone from all walks of life has the options and opportunities to get more out of life, powered by our innovative online and offline platform. We do this because we believe people deserve equal opportunity to create better lives for themselves and their loved ones. Bukalapak is one of the largest e-commerce companies in Southeast Asia. Founded in 2010, it now has more than 100 million users with various physical and virtual products, including small kiosks and the e-commerce platform.

What does the day-to-day look like?

  • Find new pipeline of client, dealing, and close the deal
  • Be the primary point of contact, build and maintain strong, long-lasting client relationships
  • Responsible for working with the team to onboard and integrate new customers and has good product knowledge (VIP customers acquisition on Virtual Products (PPOB, e-wallet, etc.)
  • Responsible on managing/maintaining the key client accounts and develop new business with existing clients and/or identify areas of improvement to meet the target
  • Perform sales activity, develop sales plan, able to conduct sales pitch as well as sales deck with supervision & forecasting to achieve monthly GMV and Revenue target
  • Consistently meet given goals and matrixes and willing to work hard towards meeting those goals
  • Responsible for ensuring that profitable sales volume, generate targeted leads, and strategic objective targets are met
  • Communicate clearly the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Responsible for keeping current clients satisfied and delivering exceptional client service on problem-solving skills on a day-to-day basis
  • Ensure the timely and successful delivery of our solutions according to customers needs and objectives
  • Maintains knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service
  • Monitor and analyze client usage of our product
  • Liaise between the customer and internal teams
  • Delivering client-focused solutions based on client needs


What does amazing look like? 

  • Bachelor's degree required from reputable university, preferably in Business or a related field
  • Minimum 2 years experience in a related position, preferably working with E-commerce business or has been working on provider principle
  • Highly-motivated and able to thrive in a results-driven environment
  • Excellent negotiation skill, analytical, time management, critical thinking, resourceful, a problem solver and able to think outside the box
  • Natural relationship builder with integrity, professionalism, and maturity
  • Possess sales characteristic (ie. people person), and has experience in Sales with a good track record is required

Bukalapak is an equal opportunity employer. Our hiring committee considers all applicants based on their merits and qualifications for each position. Bukalapak does not discriminate applicants on the basis of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by applicable law. We embrace diversity and encourage inclusion because we believe that to help create A Fair Economy For All, we need to build a workplace for all #BukalapakForAll