Operations Associate (Order Processing)

About Us

BukuWarung is SEA's fastest-growing startup and we are building the digital infrastructure for 60 million MSMEs in Indonesia, enabling them to efficiently manage and grow their business — starting with digital bookkeeping, online storefront, and payments. BukuWarung's vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using technology.

BukuWarung is backed by top-tier VCs globally: Peter Thiel's Valar Ventures, Goodwater Capital, Y-Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures, Rocketship.vc, Tanglin Venture Partners and strategic angel investors from Stripe, PayPal, Plaid, Grab, Gojek, Facebook, AirBnB, Fast, Mastercard, etc.

Role Overview:

Help get payment devices into the hands of merchants across Indonesia — one clean order at a time.

What you'll do:

• Move orders out the door, cleanly. You'll be the bridge between what merchants order and what ships — turning our order data into the format our warehouse partner needs, with zero room for mistakes.
• Own the inbound flow. When new devices arrive from suppliers, you're the person who logs them in, tracks every serial number, and keeps our records airtight from day one.
• Close the loop daily. Pull shipment data, confirm everything's updated in our system, and make sure no order quietly slips through the cracks.
• Be the connector. Work across Partnership, BD, Merchant Success, Marketing, and Product — plus our warehouse and 3PL partners over WhatsApp. Keep threads moving until issues are actually resolved.
• Help us through a big move. We're migrating warehouses. You'll be one of the steady hands making sure today's operations don't miss a beat while tomorrow's setup goes live.

What we're looking for:

• 2–4 years in operations, warehouse, e-commerce, fintech, payment ops, or admin/billing roles
• A track record of getting bulk data right the first time — you take pride in accuracy
• Strong spreadsheet skills you actually trust (VLOOKUP, pivots, conditional formatting, CSV processing)
• Solid written Indonesian; comfortable holding vendor and stakeholder conversations over email and WhatsApp
• The kind of person who closes loops — when you say you'll follow up, you do
• Ready to start immediately and commit through the contract