Duties & Responsibilities:

• Providing IT assistance to staff and customers,
• Training end-users on hardware functionality and software programs,
• Resolving logged errors promptly,
• Monitoring hardware, software, and system performance metrics,
• Updating computer software, as well as upgrading hardware and systems,
• Maintaining databases and ensuring system security,
• Documenting processes and performing diagnostic tests,
• Keeping track of technological advancements and trends in IT support.

Job Requirements:

• A bachelor's degree in computer science, information technology, or a similar field.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.