ICT Change Manager

Be you with us – Shape the future of Defence and Technology

C4i Solutions is a leading Technology, ICT, and Digital Solutions company, delivering real outcomes for our Defence, Government, and Industry partners. We're growing and we're looking for great people who share our values, believe in our mission, and care about what they do. People who value teamwork, take pride in their work, and want to make an impact.

About the Role:

As an ICT Change Manager in C4i Solutions, you will be responsible for governing, coordinating, and assuring changes to IT services and systems to minimise risk, maintain service stability, and enable the timely delivery of business outcomes. The role ensures that changes are assessed, approved, implemented, and reviewed in a controlled and auditable manner. The role is located onsite in Sydney, CBD.

Key Responsibilities:

Change Management Governance:

• Own and maintain the IT Change Management framework aligned with ITIL and organisational policy.
• Define, document, and continuously improve change processes, procedures, and standards.
• Ensure all changes are risk-assessed, authorised, scheduled, and recorded appropriately.

Change Control & Execution:

• Review and assess standard, normal, and emergency changes.
• Coordinate and chair Change Advisory Board (CAB) and Emergency CAB (ECAB).
• Ensure implementation plans include impact analysis, testing, and rollback.
• Maintain the Forward Schedule of Change (FSC).

Stakeholder Engagement:

• Act as the primary point of contact for change-related queries.
• Collaborate with service owners, technical teams, suppliers, and business stakeholders.
• Communicate approved changes and impacts to affected parties.

Risk, Compliance & Assurance:

• Identify and manage change-related risks.
• Ensure compliance with security, accreditation, and audit requirements.
• Support audits by providing change records and evidence.

Measurement & Continuous Improvement:

• Track change performance metrics.
• Conduct post-implementation reviews (PIRs).
• Drive continual improvement of the change process.

About you:

• Australian citizen (required for Defence projects) with a min AGSVA NV1 clearance. The ability to obtain a Negative Vetting 2 (NV2) security clearance is preferred.
• Experience working in complex Defence project settings.
• Relevant tertiary qualification or equivalent experience.
• Experience chairing CAB forums.
• ITIL 4 Foundation (Essential).
• ITIL 4 Managing Professional (Desirable).
• Experience in IT Change Management.
• Strong ITIL knowledge.
• Experience chairing CAB forums.
• Strong communication and risk assessment skills.
• Experience with ITSM tools.
• Communicates clearly and confidently, both written and verbal.
• Is highly organised with strong attention to detail.
• Builds positive relationships and manages stakeholders effectively.
• Works well independently and takes initiative.
• Can manage competing priorities and meet deadlines.
• Adapts easily to change and works well in a team environment.

Why Join Us?

• Veteran-Focused: As a Veteran-owned and operated company, we value your service. Our Veteran Career Development Program is designed to support your transition and future career growth. Defence Veterans are strongly encouraged to apply.
• People First: Were a company that puts people at the centre. Fostering a culture of wellbeing, engagement, and respect for your unique skills.
• A Culture That Values You: Be part of a passionate, supportive, and growing team that recognises your contribution and rewards success.
• And we like to keep things real. We work hard, support each other, and make space for a laugh along the way.

Benefits We Offer:

• Long Service Leave @ 7 years: Take long service leave after 7 years' service (Pro-rata).
• Health & wellbeing allowance: Our annual Health & Wellbeing allowance ($250) helps you stay fit and healthy.
• First year leave (5 days): We offer 5 additional leave days in your first year to help you settle in!
• Birthday leave: We know your birthday is a special day! Take the day off and relax on us!
• Higher Education Subsidy: Obtain a higher qualification relevant to your role while working with us and receive a $2500 contribution annually. This includes certification fees on digital learning courses.
• Veteran Engagement: At C4i Solutions, we understand that leaving the ADF can be a daunting time. We've been there, as we know from our own experience. Our Veteran Career Development Program offers a range of support and development activities for ADF veterans and their partners, so that your transition from the ADF is seamless and supported.
• Service Awards: We acknowledge your service with us through 1, 5, and 10-year awards.
• Employee Recognition: We reward our people when they go above and beyond.
• Donate for a Cause: Donate to a charity of your choice and we'll match it up to a value of $200!
• PLUS, much more!

Be you, with us:

If you're looking for a workplace where your skills, experience, and dedication are genuinely valued we'd love to hear from you. We are a close-knit team of veterans, problem-solvers, tech heads, dads, mums, soccer coaches, and weekend adventurers who love what we do, like to have a bit of fun, and don't take ourselves too seriously. What brings us together is a passion for doing great work that makes a real difference to those who serve.

If this sounds like your kind of team, apply now. We'd love to hear from you.

www.C4isolutions.com.au