Job Openings Quality Assurance Manager

About the job Quality Assurance Manager

C4I Solutions are actively seeking a Quality Assurance Manager for project management services in support of the Strategic Communications Branch - Deployed ICT services.

The role offers an initial 12-month FTE contract opportunity with the potential to extend for a further two years.

  • Commencement date: 1st May 2022
  • Applications close: 5th April 2022
  • Location: ACT

About us :-

C4I Solutions is a 100% Sovereign and Veteran owned business with an industry qualified professional workforce and engagements with industry-leading partners. We are focused on delivering highly skilled and qualified professionals to our clients, with a strong emphasis on being results-driven and ensuring professional satisfaction and ongoing development opportunities.

About the role :-

The Quality Assurance Manager will be required to perform the following tasks:

  1. Undertakes reviews and quality assurance checks against compliance, processes, documentation, standards and service management activities;
  2. Integrates D-ICT ITSM process and tools with strategic objectives to support standardised processes and technology, considering the unique requirements of SDFs and their capabilities;
  3. Provides integration, coordination and escalation points on behalf of SDFs, Partners and other key D-ICT stakeholders;
  4. Work in collaboration with all stakeholders to ensure process improvement activities are captured;
  5. Assurance of training processes to address any deficiencies in partners providing training material;
  6. Validates and reports on the Deployed-ICT ecosystem services to assure that processes, tools and technology operate within Defence standards, policies and procedures and meeting the needs of Deployed ICT capability; and
  7. Provides guidance and an escalation point to SDFs and partners around processes, procedures and tooling including coordination with the process owner.

Skills and Experience :-

Demonstrate a proven ability to provide guidance and services to:

  • Design, implement, manage, monitor, and improve ITSM Processes and general practices;
  • Support quality management of the Service Delivery process and the management of quality issues;
  • Understanding of and experience in the use of ITSM processes and tools to support strategic business objectives;
  • Understanding of, and qualifications in ITIL or other relevant methodologies;
  • Experience in the analysis and auditing of business processes, and the ability to produce executive level documentation of same;
  • Measuring and monitoring business processes to ensure appropriate control;
  • Develop business processes models, business improvement models and improvement proposals.

Essential criteria :-

  • Due to the nature of this role, it is required that candidates have a minimum of an AGSVA Negative Vetting 1 Security Clearance (NV1).

What we can offer you :-

  • Rapidly learn technical knowledge and skills in the ICT and Defence industry.
  • Working in a challenging and exciting environment.
  • An opportunity to develop and grow with industry qualified SME’s.
  • Ongoing support to ensure you the best chance of success with current and ongoing employment opportunities.

How to Apply :-

Applicants will be required to provide a statement outlining their expression of interest, addressing the criteria outlined in the description above.