Job Openings IT Manager, Regional IT Client Services

About the job IT Manager, Regional IT Client Services

  • Japanese Industrial Gas MNC
  • Orchestrate and Lead Local IT Teams
  • Opportunity for Career Growth


  • Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
  • Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
  • Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
  • Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
  • Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
  • Point of contact between Regional and Local teams to implement key initiatives for the organisation.
  • Implement and maintain a Problem and Incident Management process across the SEA+I region.
  • Develop and maintain documentation, operational IT procedures, and troubleshooting steps.
  • Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region.


  • Over 8 years experience in general IT and more than 3 years experience in regional IT client services management with global organizations
  • Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
  • Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
  • Project Management and decentralized team coordination experience
  • Well-rounded IT technical knowledge across end user computing environments and ITIL service management
  • Relevant certifications (e.g., Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, ) are a plus.
  • Fluent in English, both spoken and written (C1 English level)
  • Experience with different cultures and languages in Asia would be a plus
  • Bachelors or masters degree (Computer Science) or equivalent through experience
  • Flexibility to travel (25-30% travel)