IT Manager, Regional IT Client Services

• Japanese Industrial Gas MNC
• Orchestrate and Lead Local IT Teams
• Opportunity for Career Growth



Responsibilities

• Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
• Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
• Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
• Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
• Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
• Point of contact between Regional and Local teams to implement key initiatives for the organisation.
• Implement and maintain a Problem and Incident Management process across the SEA+I region.
• Develop and maintain documentation, operational IT procedures, and troubleshooting steps.
• Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region.

Requirements

• Over 8 years experience in general IT and more than 3 years experience in regional IT client services management with global organizations
• Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
• Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
• Project Management and decentralized team coordination experience
• Well-rounded IT technical knowledge across end user computing environments and ITIL service management
• Relevant certifications (e.g., Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, ) are a plus.
• Fluent in English, both spoken and written (C1 English level)
• Experience with different cultures and languages in Asia would be a plus
• Bachelors or masters degree (Computer Science) or equivalent through experience
• Flexibility to travel (25-30% travel)