Customer Service Team Lead (Front Desk)

• Leading Education Platform in South East Asia
• Attractive Remuneration Package 

Responsibilities:

• Manage and lead the customer service front desk team to deliver excellent customer service for customers in the East region.                        
• Build strong customer rapport and deepen relationships with top tier customers.
• Ensuring all customer requests are cleared in a timely and professional manner
• Identifying and implementing measures to further improve customer-fronting processes.
• Liaising with external departments to secure necessary resources for the team, and filling information gaps, where needed, to provide clarity to the team.
• Devoting time to build relationships, coach and engage team members.

Requirements:

• Diploma in all disciplines of study.
• 2 to 3 years of experience managing a team in a front facing setting.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 4 weekdays + 1weekend

Working Location: Tampines

Salary: Up to $4,500