Job Openings Customer Service Team Lead (Front Desk)

About the job Customer Service Team Lead (Front Desk)

  • Leading Education Platform in South East Asia
  • Attractive Remuneration Package 


  • Manage and lead the customer service front desk team to deliver excellent customer service for customers in the East region.                        
  • Build strong customer rapport and deepen relationships with top tier customers.
  • Ensuring all customer requests are cleared in a timely and professional manner
  • Identifying and implementing measures to further improve customer-fronting processes.
  • Liaising with external departments to secure necessary resources for the team, and filling information gaps, where needed, to provide clarity to the team.
  • Devoting time to build relationships, coach and engage team members.


  • Diploma in all disciplines of study.
  • 2 to 3 years of experience managing a team in a front facing setting.
  • Candidates with experience in retail/hotel/tourism industry encouraged to apply.
  • Good communication skills and customer service orientated attitude
  • Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 4 weekdays + 1weekend

Working Location: Tampines

Salary: Up to $4,500