Assistant Manager, Customer Service

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Responsible to assist the Customer Service Manager in overseeing the daily operations of the Concierge team.
• Ensure the smooth operations of all Concierge counters and main lobby experience.
• To provide quality service to the tenants, visitors and shoppers.
• Aid Management in the handling of conflicts in a timely manner.
• Propose manpower deployment to the Customer Service Manager during daily operations and major events and ensure that operations are being carried out smoothly.
• Provide on-the-job training to new concierge.

Requirements:

• Minimum 5-7 years of concierge, hospitality, or service-related experience.
• Must be fluent in English. Other language skills will be a plus.
• Must possess outstanding guest service skills, both verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary range: $5,000 - $5,500