Job Openings Assistant Manager, Customer Service

About the job Assistant Manager, Customer Service

  • Leading Asset Management Company
  • Vibrant Working Environment
  • AWS + Performance Bonus


  • Responsible to assist the Customer Service Manager in overseeing the daily operations of the Concierge team.
  • Ensure the smooth operations of all Concierge counters and main lobby experience.
  • To provide quality service to the tenants, visitors and shoppers.
  • Aid Management in the handling of conflicts in a timely manner.
  • Propose manpower deployment to the Customer Service Manager during daily operations and major events and ensure that operations are being carried out smoothly.
  • Provide on-the-job training to new concierge.


  • Minimum 5-7 years of concierge, hospitality, or service-related experience.
  • Must be fluent in English. Other language skills will be a plus.
  • Must possess outstanding guest service skills, both verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary range: $5,000 - $5,500