Head of Operations

Job Title - Head of Operations

Our client is building a modern financial infrastructure platform (clearing, settlement, exchange, custody, liquidity, support). We are looking for a Head of Operations / Senior Operations professional who is half pure operations, half IT-oriented, to own day-to-day production operations and coordination with the platform (L3) team.

Profile summary

* 7–10+ years of experience in operations within fintech, payments, FX, banking, or financial infrastructure

* Strong background in operational processes for clearing, settlement, reconciliations, and custody/liquidity

* Comfortable working very close to IT: using monitoring tools, reading basic logs, understanding APIs/messages, and collaborating with engineers on incidents

* Good understanding of fiscal and accounting implications: fees, PnL impact, control accounts, and balance movements

* Experience with production support processes (L1/L2), incident management, and change management

* Strong communication skills for dealing with internal stakeholders (tech, product, finance, compliance) and, where needed, clients/partners

* Hands-on, detail-oriented mindset combined with the ability to design and improve processes

Core responsibilities

* Run and supervise daily operations

* Monitor platform health, transaction flows, and operational dashboards

* Ensure core operational processes (clearing, settlement, liquidity movements, reconciliations, reporting) run correctly and on time

* Coordinate with customer support on operational questions and client issues

* Fiscal and accounting control

* Understand and oversee the operational side of fees, commissions, and PnL-related flows

* Maintain and reconcile control accounts across custody, settlement systems, and client ledger.

* Work with finance on discrepancies, adjustments, and audit requirements

* Incident handling and technical collaboration

* Act as senior **L1/L2 operations contact** for production incidents, including triage and initial diagnosis

* Perform first-level technical analysis (logs, dashboards, simple queries/checks) before engaging the **platform (L3) tech team**

* Coordinate with the platform team on issue resolution, root-cause analysis, and follow-up actions

* Ensure structured communication to support, management, and clients during and after incidents

* Change and configuration management

* Oversee operational readiness for new releases and config changes (tariffs, limits, liquidity sources, settlement systems, Fire blocks, etc.)

* Validate that changes are tested, documented, and rolled out with clear run books and rollback plans

* Process ownership and improvement

* Own and maintain ops manuals and play books for settlement, custody, liquidity, reconciliations, incident management, and support flows

* Define and track ops KPIs (volumes, failure rates, incident metrics, reconciliation breaks, processing times)

* Train and mentor junior ops staff and L1 support on tools, processes, and escalation paths

Languages and location

* Fluent English is a must (written and spoken)

* Location: strong preference for UAE, Dubai, with flexibility for highly qualified remote candidates in similar time zones

Apply now!