Job Summary:

1.进行公司产品技术层面的日常服务工作，包括办公室、远程或现场解决客户在产品应用上的疑惑和问题；

2.沟通客户，跟踪项目中产品的运行状况，受理重大售后服务监督投诉电话，及时了解接收客户反馈信息并进行问题收集、分析和处理，定期提供报告，提供售后服务；

3.发展维护良好的客户关系，参与并执行客户服务计划，负责客户售后需求、客户问题与提高客户满意度；

4.参与部门售后服务体系建设与流程优化工作，面向合作伙伴与团队成员进行分享、培训与赋能；

5.负责售后备件的管理以及盘点。

1. Carry out daily service work of the company's product technology, including solving customers' doubts and problems in product application remotely or on-site;

2. Communicate with customers, track the operation status of products in projects, handle major after-sales service complaint calls, timely know and receive customers' feedback; collect, analyze and deal with problems, provide regular reports and after-sales service;

3. Develop and maintain relationship with customers, participate in and implement customer service plans, be responsible for meeting customer after-sales needs, solving customer problems and improve customer satisfaction;

4. Participate in the construction of the department's after-sales service system and process optimization, train and empower cooperation partners and team members.

5. Be responsible for the management and inventory of after-sales spare parts

Requirments:

1.本科及以上学历，计算机、电子或通信类专业，英语听说读写流利，可作为工作语言，能够进行中文沟通优先考虑；
2.有1年以上安防、电子行业或售后服务工作经验优先考虑；
3.熟练掌握excel，有良好的总结分析能力和数据处理能力，技术敏感性强；
4.良好的组织、协调、沟通能力和团队合作精神。
1. Bachelor degree or above, major in computer, electronics or communication, fluent in English listening, speaking, reading and writing, which can be used as working language;
2. More than 1 year experience in security, electronics, after-sales service are preferred;
3. Proficiency in excel, good summarize analytical ability and data processing ability, strong technical sensitivity;
4. Good organization, coordination, communication skills，strong team spirit.

Benefits:

1. Rand Salaries 1200$ - 1400$
2. Paid Holidays Following the Sub Decree of Royal Government
3. Sick Leave Following the labor law of Cambodia
4. Maternity Leave Following the labor law of Cambodia
5. Annual Leave Following the labor law of Cambodia (18days/a year)
6. Special Leave Following the labor law of Cambodia (7days/a year)
7. Seniority payment &Yearly incentives
8. Vocational Training
9. NSSF insurance