OPERATIONS MANAGER – HEALTHCARE

WE'RE HIRING: OPERATIONS MANAGER – HEALTHCARE

Healthcare Recruitment | Middle East Accounts

Makati Office / Camox Philippines Inc. | Full-Time

Camox Philippines Inc. is looking for a driven, analytical, and execution-focused Operations Manager for Healthcare to lead and strengthen the Healthcare Division, particularly for Middle East healthcare recruitment accounts.

This role is ideal for a leader who understands high-volume recruitment, sourcing strategy, processing coordination, client delivery, DMW/MWO compliance, and end-to-end deployment management. The Operations Manager will be responsible for ensuring that manpower requests are fulfilled efficiently, bottlenecks are addressed, and deployment targets are achieved.

Key Responsibilities

Healthcare Operations Leadership

• Lead the end-to-end operations of the Healthcare Division, covering sourcing, screening, processing, documentation, client coordination, and deployment monitoring.
• Ensure that all healthcare manpower requests, job orders, and deployment requirements are properly tracked, prioritized, and fulfilled.
• Supervise and coordinate with sourcing and processing teams to ensure smooth movement of candidates from sourcing to deployment.
• Identify operational gaps, delays, backlogs, and conversion issues, and recommend practical solutions.
• Establish clear team targets, daily priorities, weekly reports, and escalation protocols.

Sourcing Strategy and Pipeline Development

• Develop and implement sourcing strategies to attract qualified healthcare workers, especially nurses and allied healthcare professionals.
• Build and maintain a strong candidate pipeline for current and future manpower requirements.
• Maximize sourcing channels, including job portals, social media, referrals, nursing groups, schools, review centers, healthcare networks, job fairs, and branch sourcing.
• Monitor sourcing productivity, candidate conversion, interview attendance, selection rates, and deployment readiness.
• Coach the sourcing team on lead generation, candidate engagement, screening quality, and follow-through.

Processing, Documentation, and Deployment Coordination

• Oversee coordination between sourcing, processing, compliance, and account management teams.
• Monitor candidate document completion, medical, training, visa, contract, DMW, MWO, OEC, and deployment requirements.
• Ensure documentation accuracy, candidate readiness, and compliance with required timelines.
• Escalate delays involving candidate documents, employer requirements, accreditation, visa, medical, or deployment concerns.
• Ensure trackers and reports are updated, accurate, and useful for management decision-making.

Client and Account Coordination

• Coordinate closely with clients, account handlers, and management regarding manpower requirements, interview schedules, selection updates, deployment timelines, and operational concerns.
• Ensure client expectations are properly documented, communicated, and aligned with actual delivery capacity.
• Support client campaigns, interviews, job order fulfillment, and special recruitment activities.
• Maintain professional communication with clients and protect Camox's service quality and reputation.

Compliance and Stakeholder Coordination

• Work closely with the Marketing & Compliance team for DMW, MWO, job order, accreditation, and regulatory requirements.
• Ensure all healthcare recruitment and deployment activities are aligned with ethical recruitment standards, DMW rules, and company policies.
• Coordinate with relevant internal and external stakeholders, including government offices, clinics, training providers, review centers, and partner institutions where required.
• Report compliance risks, candidate complaints, document issues, or irregularities immediately.

Reporting, Analytics, and Performance Management

• Prepare and review operational dashboards, pipeline reports, aging reports, conversion reports, deployment reports, and bottleneck analyses.
• Track key metrics such as manpower request fulfillment, sourcing volume, endorsement-to-selection rate, selection-to-deployment rate, document completion rate, deployment turnaround time, and candidate withdrawal/backout rate.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Recommend manpower, process, system, or policy improvements to improve operational output.

Qualifications

• Bachelor's Degree in Nursing, Human Resources, Business Administration, Management, Psychology, or any related field.
• At least 5 years of experience in recruitment, healthcare staffing, manpower operations, overseas recruitment, or related operations management.
• Experience handling healthcare recruitment, especially nurses or medical professionals, is strongly preferred.
• Strong understanding of sourcing, processing, documentation, and deployment workflows.
• Familiarity with DMW, MWO, overseas employment processes, job orders, accreditation, and ethical recruitment standards is an advantage.
• Strong leadership, analytical, problem-solving, and coordination skills.
• Able to manage high-volume requirements, deadlines, escalations, and cross-functional teams.
• Proficient in Excel, Google Sheets, recruitment trackers, dashboards, and reporting tools.
• Strong communication skills and ability to deal professionally with clients, candidates, teams, and management.

Preferred Advantage

• Existing network in hospitals, nursing schools, review centers, healthcare groups, or recruitment communities.
• Experience with Middle East healthcare clients or overseas healthcare deployment.
• Background in recruitment campaigns, job fairs, special recruitment activities, or large-volume hiring.
• Ability to analyze recruitment funnels and improve conversion from sourcing to deployment.
• Experience leading recruiters, processors, documentation staff, or account coordinators.

What We're Looking For

We need someone who is:

• Data-driven and highly organized
• Strong in execution and follow-through
• Able to lead, coach, and hold teams accountable
• Practical in solving bottlenecks and operational delays
• Professional in handling clients and candidates
• Compliance-conscious and documentation-focused
• Calm under pressure and able to escalate issues properly
• Capable of helping Camox increase healthcare deployments and improve division performance

Apply now and upload your updated resume/CV