OPERATIONS MANAGER – HEALTHCARE

WE'RE HIRING: OPERATIONS MANAGER – HEALTHCARE

Healthcare Recruitment | Middle East Accounts

Makati Office / Camox Philippines Inc. | Full-Time

Job Summary

CAMOX Philippines is looking for an experienced, results-driven Operations Manager to lead and oversee the daily operations of the Healthcare Division. The role ensures teams stay aligned with company policies, client requirements, government regulations, and approved timelines, while working closely with Board Members, Senior Management, and cross-functional teams (Recruitment, Processing, Compliance, HR, Finance, and others).

Key Duties & Responsibilities

1. Overall Operations Management

Oversee daily operations of the Healthcare Division, ensure company objectives and instructions are properly implemented, and keep Senior Management updated on progress, risks, and results.

2. Strategic Planning & Execution

Translate company strategy into clear operational plans, priorities, and measurable targets, and monitor implementation of approved projects and initiatives.

3. Process Improvement & Systems Development

Review workflows, policies, and procedures to identify gaps and inefficiencies, and drive improvements across divisions.

4. People Management & Leadership

Lead, guide, and supervise division heads, supervisors, and teams; set clear expectations, monitor conduct and performance, coach employees, and support HR on employee concerns and disciplinary matters.

5. Performance Management & KPI Monitoring

Develop and track KPIs and operational standards, prepare regular performance reports and dashboards, and ensure underperformance is addressed through documented corrective/improvement plans.

6. Compliance, Governance & Risk Management

Ensure operations comply with company policy and government regulations (DMW, DOLE, etc.), maintain proper documentation, monitor compliance deadlines, and manage operational/regulatory risk.

7. Client & Stakeholder Coordination

Maintain professional communication with clients, partners, and agencies; address concerns promptly and support client retention through timely, accurate service delivery.

8. Recruitment & Deployment Operations

Monitor recruitment targets, candidate processing, and deployment timelines; identify and resolve causes of delay in coordination with concerned teams.

9. Budgeting & Resource Management

Assist in preparing and monitoring operational budgets, review procurement needs, and recommend cost-saving measures without compromising quality or compliance.

10. Reporting & Documentation

Prepare and consolidate operational reports for the BOD/Senior Management, ensuring accuracy, confidentiality, and timely submission.

Candidate Qualifications

• Bachelor's degree in business administration, Operations/HR Management, Healthcare Management, Nursing, Public Administration, or related field; MBA/master's an advantage.
• At least 8 years of progressive experience in operations, administration, or management, including significant experience leading teams or multi-functional operations.
• Prior experience as Operations Manager, Program/Operations Head, or similar leadership role strongly preferred; background in recruitment/manpower, healthcare, or regulated industries is an advantage.
• Working knowledge of government compliance, licensing, and regulatory documentation (recruitment/manpower context an advantage).
• Proven ability to build and implement policies, SOPs, and operational controls; experience in performance management, KPI development, and reporting.
• Strong leadership, communication, decision-making, and problem-solving skills; able to manage multiple priorities under pressure.
• Proficient in MS Office and Google Workspace; experience with applicant trackers, dashboards, or similar systems is a plus.
• High integrity, professionalism, and attention to detail; must be willing to work on-site in Bangkal, Makati City.

Core Competencies:

• Strategic and operational leadership 
• People management and team development 
• Communication and stakeholder coordination 
• Process improvement and KPI management 
• Problem-solving and sound decision-making 
• Compliance and risk awareness 
• Data analysis and reporting 
• Integrity, accountability, and attention to detail

Ideal Candidate Profile

A mature, dependable, and highly organized leader who can manage both people and processessomeone who spots issues early, sets clear expectations, and keeps every division aligned with company goals. Comfortable engaging directly with Board Members, Senior Management, clients, and government representatives, and takes full ownership of operational outcomes.