House Attendant

Creates 100% guest satisfaction by providing amazing customer service by exceeding guest expectations.

Weekdays- Weekends, Open availability 

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide Canad Four Star Service
• Able to interact with guests
• Open availability for shift coverage

Maintains overall cleanliness of the hotel's public space areas, offices and private areas by cleaning all assigned areas thoroughly on a daily basis and performing deep cleaning projects as assigned

• Cleans all assigned public areas
• Cleaning of public restrooms
• Completes work projects as assigned by supervisor
• Cleans and polishes floors, windows, mirrors, vending machines, etc.
• Vacuums, shampoos and removes spots from carpets
• Removes all litter from public space
• Dusts thoroughly
• Adheres to safety precautions and procedures for using hazardous chemicals
• Maintains supply cart
• Reports maintenance requests on a timely basis
• Delivers all received linens to all floors in an efficient controlled manner
• All other duties as required
• Adheres to hotel policies and procedures
• Attends work on time as scheduled
• Knows and follows safety procedures concerning blood-borne pathogens

Follows safety and security rules and procedures